Senior ServiceNow Engineer – ITSM, Integrations & Orchestration

HCL Technologies Limited

Santiago de Querétaro

Híbrido

MXN 600.000 - 900.000

Jornada completa

hace 33 horas

Sé de los primeros/as/es en solicitar esta vacante

Generador de candidaturas

Destaca para este puesto — genera un currículum y una carta de presentación adaptados en cuestión de un minuto.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Life insurance

Major medical insurance

Minor medical insurance

Savings fund 13%

Food vouchers

Year-end bonus 30 days

Vacation days 12

Descripción de la vacante

HCL Technologies Limited in Querétaro, Mexico, seeks an experienced ServiceNow specialist to support administration, configuration, and development of the ServiceNow platform, including core ITSM modules.

The role covers scripting, integrations via iPaaS, orchestration, and delivering solutions across Incident, Problem, Change, and Service Catalog while collaborating with cross-functional teams in a hybrid onsite setting.

Formación

Minimum 5 years’ experience in ServiceNow implementation, administration, configuration or development.
Total ITSM experience 12–15 years is desired.
Experience with multiple integrations / eBonding using iPaaS.
Knowledge of ITIL framework and ServiceNow scripting and deployment.

Responsabilidades

Perform configuration and customization of ServiceNow including workflows, UI actions, ACLs, and catalog items.
Obtain business requirements and document technical solutions for ServiceNow.
Develop and rollout new modules, workflows and catalog requests.
Support escalating technical issues during implementations.