Senior Service Director, Robotics (Hybrid/Relocation)

ABB Inc; San Luis Potosí; Hybrid; MXN 1,000,000 - 1,400,000; Full time

Job summary

ABB Robotics in San Luis Potosi, Mexico seeks a Senior Service Director to implement the service strategy, drive profitable growth, and lead the service organization. This role focuses on optimizing resources, achieving targets, and delivering high-quality service products across the unit.

You will oversee P&L performance, collaborate with other business units, and drive continuous improvement while ensuring customer focus and market competitiveness in a fast-paced robotics environment.

Qualifications

• Engineering degree and 15+ years in service leadership.
• Experience leading large service divisions with P&L responsibility.
• Bilingual in English and Spanish; willing to travel.
• Strong automotive market knowledge and expertise in digitalization and automation.

Responsibilities

• Implement service strategy as a member of the management team.
• Drive service growth and profitability at the unit level.
• Lead the service organization and optimize the utilization of service resources.
• Oversee end-to-end service delivery and performance against targets.
• Ensure delivery standards and continuously improve service products.

Skills

P&L management

Strategic planning

Leadership

Industrial automation

Education

Engineering degree

Tools

Automation software

Job description

ABB Robotics in San Luis Potosi, Mexico seeks a Senior Service Director to implement the service strategy, drive profitable growth, and lead the service organization. This role focuses on optimizing resources, achieving targets, and delivering high-quality service products across the unit.

You will oversee P&L performance, collaborate with other business units, and drive continuous improvement while ensuring customer focus and market competitiveness in a fast-paced robotics environment.