Senior Training Operations & LMS Specialist

Refinitiv; Ciudad de México; Híbrido; MXN 424.000 - 725.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Work Model

Grow My Way

Headspace app

Descripción de la vacante

Thomson Reuters is seeking a Training Operations Specialist in Mexico City to support day-to-day training program management, learner support, LMS administration, and certification tracking. You will partner with multiple teams and vendors to deliver accurate records, timely reporting, and an excellent learner experience.

The role emphasizes data integrity, process improvement, and the use of AI tools to optimize operations and outcomes.

Formación

• Bachelor's degree or equivalent required.
• Experience administering users, permissions, data, and reporting within an LMS or comparable enterprise platform.
• Exceptional attention to detail and commitment to accuracy.
• Strong analytical, troubleshooting, and problem-solving skills.
• Comfort learning and using emerging technologies, including AI-powered tools.
• Excellent verbal and written communication skills.

Responsabilidades

• Provide operational support for customer-facing and internal training programs.
• Collaborate with trainers, content teams, operations, product teams, and external vendors to ensure high-quality learner experiences.
• Resolve learner access, enrollment, attendance, reporting, and certification issues.
• Maintain LMS configurations and support ongoing LMS operations and testing.
• Identify opportunities to improve LMS processes and user experiences and drive process automation.

Conocimientos

Attention to detail

Analytical thinking

Problem solving

Customer service

Communication skills

Organizational skills

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Copilot

ChatGPT

Claude

Gemini

Descripción del empleo

Thomson Reuters is seeking a Training Operations Specialist in Mexico City to support day-to-day training program management, learner support, LMS administration, and certification tracking. You will partner with multiple teams and vendors to deliver accurate records, timely reporting, and an excellent learner experience.

The role emphasizes data integrity, process improvement, and the use of AI tools to optimize operations and outcomes.