Senior Customer Sales Advocate: Conversion & Engagement Leader

boldr; Monterrey; Presencial; MXN 300.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Aguinaldo 20 days salary

Sabbaticals: 4 weeks at year 5, 8 at 9

Internet & electricity allowance

Mental health support

Descripción de la vacante

Boldr in Monterrey, Mexico seeks a Senior Customer Sales Advocate to proactively engage with prospective clients and guide them through their decision-making journey, converting interest into confirmed customers. You will manage inquiries across chat, email, SMS and phone, providing fast, thoughtful responses and structured follow-ups.

The role blends sales, customer experience and operational execution, with a focus on delivering a smooth, responsive acquisition journey while maintaining clear

Formación

• 1–3 years in a customer-facing role such as sales, support or operations.
• Strong written and verbal communication with ability to clearly convey value.
• Experience in fast-paced, high-volume environments with CRM tools.

Responsabilidades

• Own inbound conversations from initial inquiry through conversion, delivering fast, thoughtful responses via chat, email, SMS and phone.
• Proactively follow up with leads using structured outreach to re-engage prospects.
• Identify and prioritize high-intent opportunities to boost conversions.
• Conduct guided conversations and product walkthroughs to support decision-making.
• Maintain accurate tracking of customer interactions using CRM tools.

Conocimientos

Customer-facing sales

Excellent communication

CRM familiarity

Multitasking in high-volume env

Herramientas

Intercom

Descripción del empleo

Boldr in Monterrey, Mexico seeks a Senior Customer Sales Advocate to proactively engage with prospective clients and guide them through their decision-making journey, converting interest into confirmed customers. You will manage inquiries across chat, email, SMS and phone, providing fast, thoughtful responses and structured follow-ups.

The role blends sales, customer experience and operational execution, with a focus on delivering a smooth, responsive acquisition journey while maintaining clear