Senior Tech Support Specialist — Hybrid, Growth & Impact

Resideo; San Luis Potosí; Híbrido; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits beyond labor law

Collaborative environment

Growth opportunities

Cutting-edge tools

Global company

Descripción de la vacante

Resideo is seeking a proactive Technical Support professional in San Luis Potosí to deliver high-quality customer service and reliable technical assistance. You will support internal and external customers, ensure accurate issue tracking, and contribute to knowledge sharing and process improvements.

The role emphasizes timely responses, accountability, and a strong customer-centric mindset in a hybrid working environment with global collaboration.

Formación

• Customer service experience is required.
• Excellent English communication skills are required.
• Demonstrated reliability, including attendance and punctuality.

Responsabilidades

• Facilitate issue identification and analysis
• Investigate and resolve technical issues
• Track requests resolution
• Provide technical training
• Build relationships with customers
• Test products & software
• Develop and share knowledge
• Adhere to assigned work schedules, including timely start of shift, breaks, and end-of-day expectations
• Maintain full engagement during working hours, ensure timely response and completion of all assigned customer interactions

Conocimientos

Customer service

English communication

Reliability

Herramientas

Salesforce

SharePoint

Descripción del empleo

Resideo is seeking a proactive Technical Support professional in San Luis Potosí to deliver high-quality customer service and reliable technical assistance. You will support internal and external customers, ensure accurate issue tracking, and contribute to knowledge sharing and process improvements.

The role emphasizes timely responses, accountability, and a strong customer-centric mindset in a hybrid working environment with global collaboration.