Sr Technical Support Associate

Resideo; San Luis Potosí; Híbrido; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits beyond labor law

Collaborative environment

Growth opportunities

Cutting-edge tools

Global company

Descripción de la vacante

Resideo is seeking a proactive Technical Support professional in San Luis Potosí to deliver high-quality customer service and reliable technical assistance. You will support internal and external customers, ensure accurate issue tracking, and contribute to knowledge sharing and process improvements.

The role emphasizes timely responses, accountability, and a strong customer-centric mindset in a hybrid working environment with global collaboration.

Formación

• Customer service experience is required.
• Excellent English communication skills are required.
• Demonstrated reliability, including attendance and punctuality.

Responsabilidades

• Facilitate issue identification and analysis
• Investigate and resolve technical issues
• Track requests resolution
• Provide technical training
• Build relationships with customers
• Test products & software
• Develop and share knowledge
• Adhere to assigned work schedules, including timely start of shift, breaks, and end-of-day expectations
• Maintain full engagement during working hours, ensure timely response and completion of all assigned customer interactions

Conocimientos

Customer service

English communication

Reliability

Herramientas

Salesforce

SharePoint

Descripción del empleo

Job Description

Be part of a team that solves complex technical problems for the customer & Learn to apply highest standards of customer support. Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Help desk.

Job Description

Be part of a team that solves complex technical problems for the customer & Learn to apply highest standards of customer support. Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Help desk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. Build business acumen while learning to address customers' technical needs. In this role, candidates are expected to demonstrate strong reliability and accountability, including consistent on-time attendance, adherence to assigned schedules, and active engagement in handling customer interactions without avoidance behaviors.

JOB DUTIES:

• Facilitate issue identification and analysis
• Investigate and resolve technical issues
• Track requests resolution
• Provide technical training
• Build relationships with customers
• Test products & software
• Develop and share knowledge
• Adhere to assigned work schedules, including timely start of shift, breaks, and end-of-day expectations
• Maintain full engagement during working hours, ensure timely response and completion of all assigned customer interactions

YOU MUST HAVE:

• Customer service experience
• Excellent English Communication Skills
• Demonstrated reliability, including consistent attendance, punctuality, and adherence to work schedules

WE VALUE:

• Experience in the industry is preferred
• Good interpersonal and verbal & written communication skills
• Strong continuous improvement mindset, strong leadership impact
• Experience with Salesforce.com and SharePoint
• Demonstrated experience with Knowledge Management & Call Center Management
• Good administration skills
• Strong sense of accountability and ownership, with consistent follow-through on assigned responsibilities
• Ability to work in a structured, performance-driven environment, maintaining high levels of productivity, availability, and adherence to operational standards

WHAT’S IN IT FOR YOU?

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

About Us

Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more — all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com . You can find out more about how the talent community works here: Resideo Talent Community Terms . Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights. If a disability prevents you from applying for a job through our website, request assistance here.

JOB INFO

• Job Identification : 19450
• Job Category : Technical Support
• Posting Date : 2026-09-15T15:16:58+00:00
• Job Schedule : Full time
• Locations : Avenida Palmira No 351. 5to Piso, San Luis Potosi, 78295, MX
• (Hybrid)
• Incentive Eligible : N/A
• Business : Resideo
• Hiring Salary Range : We are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.