Hybrid Technical Support Specialist - AI-Driven Troubleshooter

Planhat; Ciudad de México; Hybrid; MXN 515,641 - 773,461; Full time

Job summary

Planhat is seeking talented support specialists in Mexico City to enhance customer satisfaction through exceptional service. This hybrid role emphasizes critical thinking and technical aptitude, allowing employees to troubleshoot effectively and optimize support processes, particularly with the integration of AI tools.

Join a dynamic team where curiosity and ownership are valued, and enjoy the opportunity for rapid professional growth while interacting closely with international colleagues.

Qualifications

• Natural problem solver who takes initiative and dives deep into the unknown.
• Comfortable troubleshooting and learning new tools quickly.
• Able to balance speed with clarity in written communication.

Responsibilities

• Resolve high volumes of customer inquiries efficiently.
• Optimize support processes with a focus on AI.
• Engage in live chats with customers in English.

Skills

Critical thinking

Adaptability

Problem-solving

Technical Aptitude

Strong written English

Customer savvy

Job description

Planhat is seeking talented support specialists in Mexico City to enhance customer satisfaction through exceptional service. This hybrid role emphasizes critical thinking and technical aptitude, allowing employees to troubleshoot effectively and optimize support processes, particularly with the integration of AI tools.

Join a dynamic team where curiosity and ownership are valued, and enjoy the opportunity for rapid professional growth while interacting closely with international colleagues.