Senior Talent Acquisition Manager

Datamark, Inc; Ciudad Juárez; On-site; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

All benefits required by law

Life insurance

Savings plan

Paid training

Job summary

DATAMARK, Inc. is seeking a Senior Talent Acquisition Manager for Mexico Operations.

The role leads full-cycle recruitment for staff and non-staff contact center and back-office positions, collaborating with stakeholders to align talent strategies with business needs. The position requires a senior TA leader with extensive experience in contact center staffing, process improvement, and bilingual English/Spanish communication.

Qualifications

• Bachelor’s degree in HR Management, Business Administration, or related field.
• 7+ years of progressive responsibility in Talent Acquisition.
• 5+ years in a talent acquisition management or supervisory role.
• Experience designing, developing, and implementing TA strategies.
• Recruitment experience in a Contact Center environment.
• Bilingual in English and Spanish.

Responsibilities

• Provide leadership and vision to the Talent Acquisition teams with a continuous improvement mindset.
• Collect data and develop metrics from ATS and other data points to analyze recruitment activity.
• Coordinate Talent Acquisition across multiple locations in Mexico Operations.
• Audit TA sites to ensure compliance with corporate initiatives, policies and procedures.
• Mentor TA personnel in partnership with Site HR to promote learning and growth.
• Drive communication and teamwork among TA teams to incorporate ongoing feedback from Operations.

Education

Bachelor’s degree in HR Management, Business Administration, or related field

Job description

Senior Talent Acquisition Manager - Mexico Operations

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Talent Acquisition Manager and contribute your expertise in a role where your impact truly matters!

The Senior Talent Acquisition Manager serves as the subject-matter expert for full-cycle talent acquisition for staff and non-staff contact center and back-office roles in our Mexico Operations, driving a strong recruitment environment that supports new-hire retention. Partners with internal and external stakeholders to understand evolving business needs and develop strategies that support current and future talent demands.

Primary Responsibilities

• Providesleadership and visionto theTalent Acquisitionteams, by having a continuous improvement mindset, bringing new and effective techniques forcandidatesourcing, screening, interviewing,hiring,and retention.
• Collects data and develops metricsfrom the Company Applicant Tracking Solution and other data pointstoeffectivelyanalyze keyrecruitmentactivityto understand and improve recruitingeffectiveness.
• Responsible for the coordination of Talent Acquisitionatmultiple locations in our Mexico Operations.
• Audits site TA teams to ensure compliance withCorporateinitiatives,policiesand procedures
• In partnership with Site Human Resources, mentors and developstheTA personnel in the effort to continuously provide a learning environment which promotes excellence and growth.
• Drivescommunication and teamworkamongst the TAteams to ensurethere is continuous andcomprehensive feedback fromOperationson the quality of candidates
• Bachelor’s degree in HR Management,Business Administration, or related field
• At least 7 years ofdemonstratedprogressive responsibility in Talent Acquisition
• At least 5 years of experience in a talent acquisitionmanagement or supervisoryposition
• Demonstrated experience in designing, developing,and implementing Talent Acquisition strategies
• Previousrecruitment experience in a Contact Center environmentrequired
• Bilingual in English and Spanish required

Benefits

• All benefits required by law
• Life insurance
• Savings plan
• Paid training