Lead, Scale & Excellence: Support Engineering Manager

Audible; Estado de México; On-site; MXN 1,200,000 - 1,700,000; Full time

Job summary

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a Support Engineering Manager to lead engineering teams, shape operations, and partner with senior leaders. You will drive SLAs, architecture discussions, and cross-team initiatives to improve service reliability and customer outcomes.

You will mentor leaders, manage outages, and champion operational excellence while aligning technical strategy with business goals in a fast-paced environment.

Qualifications

• Experience managing teams of 5+ support engineers with staffing and mentoring.
• Experience with at least one general-purpose programming language such as Java, Python, C++, C#, Go, Rust, or TypeScript.
• Experience designing, operating, and managing large-scale distributed systems or web services.
• Experience communicating effectively with senior leadership.

Responsibilities

• Be a technical lead for organization and a support leader for peers across the company.
• Lead or participate in team-wide user groups to exchange information and best practices.
• Define SLAs and drive the team to meet them through metrics and analyses.
• Conduct team planning and reviews and participate in architecture discussions.
• Manage outages with proper documentation and timely resolution.
• Oversee code management, builds, deployments, and automation opportunities.
• Drive operational excellence and strategic direction for the team.

Skills

Team management

Programming languages

Distributed systems

Executive communication

People management

On-call support

Tools

Java

Python

C++

C#

Go

TypeScript

Job description

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a Support Engineering Manager to lead engineering teams, shape operations, and partner with senior leaders. You will drive SLAs, architecture discussions, and cross-team initiatives to improve service reliability and customer outcomes.

You will mentor leaders, manage outages, and champion operational excellence while aligning technical strategy with business goals in a fast-paced environment.