Senior ServiceNow Developer — Innovate, Automate, Integrate

Cognizant; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Cognizant is hiring a ServiceNow Developer to lead development and implementation efforts for the ServiceNow platform. The role emphasizes strong JavaScript, NOW SDK, and Fluent proficiency, plus experience with ITSM modules and automated AI-assisted development.

Work with global teams in a banking environment, delivering scalable, reliable solutions. Ideal candidates have 8+ years of hands-on ServiceNow experience, a Bachelor’s degree in a related field, and a proven ability to work

Qualifications

• 8+ years of ServiceNow platform experience preferably in development and implementation.
• Hands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization, metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).
• Proficiency in ServiceNow Fluent for defining application metadata in code, alongside server-side APIs.
• JavaScript modules and third‑party libraries.
• Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize development efficiency, code generation, and workflow automation.
• Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications
• Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow
• ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow
• Hands on experience on development of custom scoped applications
• Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web‑based development tools
• Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration
• Hands on experience on working with Rest API’s
• A fair understanding of MID Server Configuration, CMDB, discovery and asset management
• Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow
• Demonstrated success at delivery of assignments with tight deadline.
• Ability to work independently, but strong team player with experience of working as part of a global team.
• Self‑starter mind set with the ability to share ideas, identify and drive opportunities.

Responsibilities

• Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation.
• Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development.
• Leverage the ServiceNow SDK (NOW SDK) to design, build, and package scoped applications locally within Visual Studio Code Desktop, utilizing ServiceNow Fluent and modern CLI tools.
• Utilize Now Assist for Creator generative AI capabilities to accelerate application development, automate playbook and flow generation, and streamline code creation.
• Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
• Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC.
• Own and drive enhancements to improve reliability and performance of existing solutions.
• Analysing risks, gaps in the existing environment/applications and resolve them.
• Drive enhancing scalability, performance, and monitoring strategies for the existing platform.
• Collaborating with clients in requirement gathering and providing multiple logical solutions.
• Challenge existing solutions, processing and suggest different ways to solve problem or improve stability.
• Build/improve run books for quality documentation and auditing purpose.
• Effectively manage projects while maintaining a high level of attention to detail adaptable to change and able to work independently and as part of a team.

Skills

ServiceNow dev

NOW SDK

Fluent API

JavaScript

Now Assist

ITSM modules

REST APIs

CMDB/Discovery

ATF & Reports

Custom scoped apps

Team collaboration

Problem solving

Education

Bachelor's Degree in Computer Science/IT/Engineering

Tools

Visual Studio Code

NOW SDK

ServiceNow Fluent

Job description

Cognizant is hiring a ServiceNow Developer to lead development and implementation efforts for the ServiceNow platform. The role emphasizes strong JavaScript, NOW SDK, and Fluent proficiency, plus experience with ITSM modules and automated AI-assisted development.

Work with global teams in a banking environment, delivering scalable, reliable solutions. Ideal candidates have 8+ years of hands-on ServiceNow experience, a Bachelor’s degree in a related field, and a proven ability to work