Senior ServiceNow CMDB Expert & Solutions Lead

Atos SE; Apodaca; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Atos is seeking a Senior Technical Consultant CMDB Expert to deliver ServiceNow solutions, focusing on ITSM, ITIL, ITAM, ITOM/CMDB and GRC. You will translate customer requirements into effective platform capabilities, lead design workshops, and drive the delivery lifecycle from design to implementation.

The role requires 5+ years of hands-on ServiceNow experience and strong scripting/integration skills, with the ability to guide small teams in complex environments.

Qualifications

• Bachelor’s degree in computer science, MIS, engineering or related discipline.
• 5+ years hands-on experience designing, developing and deploying ServiceNow solutions.
• Equivalent experience with other enterprise ITSM platforms.
• Strong knowledge of ITIL processes and governance.

Responsibilities

• Lead and partner with customers to translate business requirements into ServiceNow solutions.
• Design, configure, develop, test and implement platform capabilities.
• Facilitate workshops and deliver clear design specifications based on out-of-the-box functionality.
• Direct small technical or cross-functional teams within complex projects.
• Collaborate with pre-sales and architecture teams for client discussions and presentations.

Skills

ServiceNow ITSM

ITIL

ITOM/CMDB

GRC

Leadership

Education

Bachelor's degree in CS / MIS / Engineering

Tools

LDAP

VPN

SSL

Job description

Atos is seeking a Senior Technical Consultant CMDB Expert to deliver ServiceNow solutions, focusing on ITSM, ITIL, ITAM, ITOM/CMDB and GRC. You will translate customer requirements into effective platform capabilities, lead design workshops, and drive the delivery lifecycle from design to implementation.

The role requires 5+ years of hands-on ServiceNow experience and strong scripting/integration skills, with the ability to guide small teams in complex environments.