Senior Salesforce Business Analyst – Agile, UAT & Solutions

Epikso Mexico; Xico; On-site; MXN 680,000 - 860,000; Full time

Job summary

Epikso Mexico is seeking a Salesforce Business Analyst to gather business requirements, document functional specs, and support Salesforce implementations. You will work closely with stakeholders and technical teams to deliver scalable Salesforce solutions.

The role involves creating user stories and BRDs, collaborating with developers and admins, and supporting UAT and process improvements in an Agile environment.

Qualifications

• 5+ years of Salesforce Business Analyst experience.
• Experience with Salesforce Sales Cloud and/or Service Cloud.
• Strong knowledge of requirements gathering, process mapping, and UAT.
• Experience with Agile/Scrum methodologies.
• Familiarity with Jira and Confluence.
• Excellent communication and stakeholder management skills.

Responsibilities

• Gather and analyze business requirements.
• Create user stories, BRDs, and functional documentation.
• Collaborate with Salesforce Developers, Admins, and stakeholders.
• Support UAT, process improvements, and Salesforce enhancements.
• Participate in Agile ceremonies and project planning.

Skills

Salesforce BA experience

Sales Cloud / Service Cloud

Requirements gathering

Agile / Scrum

Communication & stakeholder mgmt

Tools

JIRA

Confluence

Job description

Epikso Mexico is seeking a Salesforce Business Analyst to gather business requirements, document functional specs, and support Salesforce implementations. You will work closely with stakeholders and technical teams to deliver scalable Salesforce solutions.

The role involves creating user stories and BRDs, collaborating with developers and admins, and supporting UAT and process improvements in an Agile environment.