Salesforce Analyst: Process Optimization & Automation

Turtle Trax S.A.; Región Centro; Presencial; MXN 240.000 - 420.000; Jornada completa

Descripción de la vacante

Turtle Trax S.A. is seeking a Salesforce Analyst to partner with business users to identify bottlenecks and drive process improvements. The role emphasizes declarative configuration, validation rules, flows, and security, with involvement in Agile ceremonies and QA testing.

You will create business requirements, user stories, and test scripts, while ensuring data privacy and effective collaboration across teams to maximize ROI. Strong documentation and training material skills are essential.

Formación

• Experience creating business requirement documents and user stories.
• Ability to participate in requirement gathering sessions and QA testing.
• Experience delivering solutions using declarative Salesforce configuration (validation rules, flows, sharing rules, Lightning components).
• Knowledge of data privacy procedures and Salesforce data security best practices.
• Familiarity with Agile ceremonies such as refinement and prioritization.

Responsabilidades

• Build relationships with business users and stakeholders on the Salesforce platform.
• Analyze current processes and champion solutions that improve accuracy and efficiency.
• Prepare and maintain detailed records, documentation, and reports for summaries and ad hoc analyses.
• Create functional business requirement documents and user stories.
• Assess training needs and maintain training materials and user docs, including user training.
• Understand dependencies across processes and IT systems.
• Experience with data transfer and cleansing using SFDC tools (Data Loader, Workbench).
• Utilize declarative Salesforce skills to build flows, validation rules, sharing rules, and page layouts.

Conocimientos

Stakeholder engagement

Business process analysis

Documentation

User stories

QA testing

Salesforce declarative configuration

Data security/privacy

Agile ceremonies

UI configuration

Data transfer & cleansing

Educación

Bachelor's Degree in Business Administration

Salesforce Administrator certification

Herramientas

Apex Data Loader

Workbench

SFDC Import Wizard

Provenir

CPW

AutoSuite

AutoIMS

DealerSource

Descripción del empleo

Turtle Trax S.A. is seeking a Salesforce Analyst to partner with business users to identify bottlenecks and drive process improvements. The role emphasizes declarative configuration, validation rules, flows, and security, with involvement in Agile ceremonies and QA testing.

You will create business requirements, user stories, and test scripts, while ensuring data privacy and effective collaboration across teams to maximize ROI. Strong documentation and training material skills are essential.