Senior Renewal Manager — Forecast, Automation & Growth

Restaurant365; Ciudad de México; Hybrid; MXN 715,000 - 1,325,000; Full time

Benefits offered by this job

Major Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Meal Vouchers

30-day Christmas bonus

Job summary

Restaurant365 in Mexico City is seeking a strategic Renewal Manager to lead the Renewal Desk, owning renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market and Digital Success. This role partners with Sales, Customer Success, Revenue Operations and Finance to ensure pricing discipline and renewals excellence. Hybrid schedule with 2–3 days in the office.

Compensation ranges from MXN 715,000 to 1,325,000 per year, depending on experience. U.S.

Qualifications

• 6–10+ years of revenue lifecycle experience with commercial responsibility in SaaS or recurring revenue businesses.
• Proven track record of meeting or exceeding renewal and retention targets (GRR/NRR).
• Strong CPQ and analytical skills with renewal forecasting ownership.

Responsibilities

• Own aggregate renewal forecast accuracy and renewal governance across segments.
• Lead renewal desk, drive automation and renewal process discipline; audit CPQ renewal opportunities.
• Monitor contraction risks and escalation of forecast risks to senior leadership.
• Partner with Sales, Customer Success, Revenue Operations, and Finance to ensure pricing discipline and renewal cycle efficiency.
• Coach Renewal Specialists and drive KPI achievement (on-time renewals, GRR contribution, churn reduction).
• Monitor renewal metrics and drive continuous process improvement.

Job description

Restaurant365 in Mexico City is seeking a strategic Renewal Manager to lead the Renewal Desk, owning renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market and Digital Success. This role partners with Sales, Customer Success, Revenue Operations and Finance to ensure pricing discipline and renewals excellence. Hybrid schedule with 2–3 days in the office.

Compensation ranges from MXN 715,000 to 1,325,000 per year, depending on experience. U.S.