Renewals Team Lead, NA SMB | Hybrid & Coaching

Zendesk Group; Ciudad de México; Híbrido; MXN 1.377.173 - 1.721.467; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Competitive pay and benefits

Remote work options

Descripción de la vacante

A leading customer service technology firm based in Mexico City seeks a Team Lead for North America SMB Renewals. This role involves coaching and managing a team of Renewal Representatives while also handling a personal book of business. You will focus on customer retention, identify growth opportunities, and enhance renewal methodologies. Candidates should have at least 4 years of experience in customer-facing roles and a bachelor's degree. The position offers a hybrid work environment promoting work-life balance.

Formación

• 4+ years of experience in customer-facing roles.
• Experience leading a team of renewals representatives.
• Strong verbal, written, and interpersonal skills.

Responsabilidades

• Lead and manage a team of Renewal Representatives.
• Manage own book of business to ensure customer retention.
• Conduct quality assurance and provide feedback.

Conocimientos

Consultative sales

Customer success

Mentoring

Coaching

Communication

Educación

Bachelor’s degree or equivalent professional experience

Descripción del empleo

A leading customer service technology firm based in Mexico City seeks a Team Lead for North America SMB Renewals. This role involves coaching and managing a team of Renewal Representatives while also handling a personal book of business. You will focus on customer retention, identify growth opportunities, and enhance renewal methodologies. Candidates should have at least 4 years of experience in customer-facing roles and a bachelor's degree. The position offers a hybrid work environment promoting work-life balance.