Senior QA Engineer – CCaaS & AI Testing (Remote)

Devconnectplatform; Estado de México; Hybrid; MXN 1,671,000 - 2,413,000; Full time

Benefits offered by this job

100% remote work

Medical Insurance for you and eligible

Generous holidays and flexible PTO

phantom equity

Paid for exams and certifications

Job summary

Caylent is a fully remote global company seeking a Senior QA Engineer specializing in Amazon Connect and CCaaS. You will design test strategies for contact flows, IVR, and AI agent interactions, and build automated suites with Playwright/Cypress/Selenium.

Production readiness and incident triage support are key parts of the role. You will mentor junior QA engineers, run UAT sessions, and collaborate with engineers to push quality left across the stack, including serverless components and data

Qualifications

• 8+ years of QA/test engineering experience with focus on CCaaS/IVR/voice platforms.
• Hands-on with automated testing frameworks for web and API tests.
• Experience with serverless AWS architectures and CI/CD pipelines.

Responsibilities

• Design and execute test strategies for Amazon Connect implementations and AI agents.
• Build and maintain manual and automated test suites across UI, API, and backend services.
• Run UAT sessions with stakeholders and report release readiness to delivery leads.
• Collaborate with engineers to shift testing left and mentor junior QA engineers.

Skills

QA/testing

CCaaS testing

UAT coordination

CI/CD collaboration

Security/compliance awareness

Tools

Playwright

Cypress

Selenium

Cyara

Hammer

Botium

Job description

Caylent is a fully remote global company seeking a Senior QA Engineer specializing in Amazon Connect and CCaaS. You will design test strategies for contact flows, IVR, and AI agent interactions, and build automated suites with Playwright/Cypress/Selenium.

Production readiness and incident triage support are key parts of the role. You will mentor junior QA engineers, run UAT sessions, and collaborate with engineers to push quality left across the stack, including serverless components and data