Senior IT Engineer: Cloud & AI-Driven IT Ops (Remote)

Caylent; Mexico; Remote; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Medical Insurance

Flexible PTO

Exams & Certifications

Peer bonus awards

Laptop & tools

Equipment stipend

Learning & Development stipend

Global team culture

Job summary

Caylent is seeking a Senior IT Engineer to join our internal IT team. You will manage internal IT tickets, lead IT projects, and monitor our IT infrastructure to ensure uptime and performance.

You’ll design new systems, implement solutions, and optimize our technology stack in a fully remote, global environment. Ideal candidates bring deep IT operations knowledge, strong security practices, and hands-on experience with AWS, IAM, and internal tooling.

Qualifications

• Experience with ITSM processes and Jira Service Management is a plus.
• Knowledge of IAM, SSO, and license auditing.
• Experience with Google Workspace Admin console and Notion/Confluence.
• Strong IT operations principles and security best practices.
• Remote-work support and hardware provisioning experience.

Responsibilities

• Manage internal IT tickets and troubleshoot issues in IT infrastructure.
• Lead design and deployment of new IT systems and services.
• Monitor SaaS and IT solutions to recommend improvements.
• Support IT infrastructure strategy, architecture, and processes.
• Analyze gaps in key IT processes to develop solutions.
• Assist with testing and optimization of hardware and software.

Skills

IT operations

Security best practices

Networking

System administration

Documentation

AI scripting support

Vendor management

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems or equivalent

Tools

Jira Service Management

Google Workspace

Confluence

Okta/IAM tools

AWS IAM

AWS Orgs

Route53

S3

EC2

Lambda

Job description

Caylent is seeking a Senior IT Engineer to join our internal IT team. You will manage internal IT tickets, lead IT projects, and monitor our IT infrastructure to ensure uptime and performance.

You’ll design new systems, implement solutions, and optimize our technology stack in a fully remote, global environment. Ideal candidates bring deep IT operations knowledge, strong security practices, and hands-on experience with AWS, IAM, and internal tooling.