Senior QA Engineer

Contentu; Estado de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Contentu in Mexico is seeking a Senior QA/Test Engineer focused on Amazon Connect and contact center technology. You will design test strategies for contact flows, routing, IVR, and AI-driven conversational agents.

We require 8+ years in QA, 3+ years with CCaaS/voice platforms, and hands-on automation with Playwright, Cypress or Selenium, plus serverless AWS architectures; you will mentor juniors and drive migration validation, production cutover readiness, and UAT sessions.

Qualifications

• 8+ years in QA and testing.
• 3+ years with CCaaS/voice platforms.
• Hands-on automation with Playwright, Cypress or Selenium.
• Experience with serverless AWS architectures (Lambda).
• Migration validation, production cutover readiness, and UAT facilitation.
• Mentoring junior QA engineers.

Responsibilities

• Design test strategies for contact flows, routing, IVR, and AI-driven agents.
• Lead migration validation and production cutover readiness.
• Coordinate UAT sessions with stakeholders.
• Mentor junior QA engineers.
• Hands-on automation testing across CCaaS/voice platforms.

Skills

Quality assurance

Test automation

Playwright

Cypress

Selenium

Amazon Connect

CCaaS/voice platforms

AWS

GitHub Actions

API testing

IVR testing

Tools

Playwright

Cypress

Selenium

Amazon Connect

AWS Lambda

GitHub Actions

API testing

Job description

Senior QA/Test Engineer focused on Amazon Connect and contact center technology, designing test strategies for contact flows, routing, IVR and AI-driven conversational agents. Requires 8+ years in QA, 3+ years with CCaaS/voice platforms, and hands-on automation with Playwright, Cypress or Selenium plus serverless AWS architectures. The role also covers migration validation, production cutover readiness, UAT sessions and mentoring junior QA engineers.

playwright cypress selenium amazon connect aws lambda github actions api testing ivr testing