QA Lead - CCaaS/IVR, AI Agents & AWS Automation

Contentu; Estado de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Contentu in Mexico is seeking a Senior QA/Test Engineer focused on Amazon Connect and contact center technology. You will design test strategies for contact flows, routing, IVR, and AI-driven conversational agents.

We require 8+ years in QA, 3+ years with CCaaS/voice platforms, and hands-on automation with Playwright, Cypress or Selenium, plus serverless AWS architectures; you will mentor juniors and drive migration validation, production cutover readiness, and UAT sessions.

Qualifications

• 8+ years in QA and testing.
• 3+ years with CCaaS/voice platforms.
• Hands-on automation with Playwright, Cypress or Selenium.
• Experience with serverless AWS architectures (Lambda).
• Migration validation, production cutover readiness, and UAT facilitation.
• Mentoring junior QA engineers.

Responsibilities

• Design test strategies for contact flows, routing, IVR, and AI-driven agents.
• Lead migration validation and production cutover readiness.
• Coordinate UAT sessions with stakeholders.
• Mentor junior QA engineers.
• Hands-on automation testing across CCaaS/voice platforms.

Skills

Quality assurance

Test automation

Playwright

Cypress

Selenium

Amazon Connect

CCaaS/voice platforms

AWS

GitHub Actions

API testing

IVR testing

Tools

Playwright

Cypress

Selenium

Amazon Connect

AWS Lambda

GitHub Actions

API testing

Job description

Contentu in Mexico is seeking a Senior QA/Test Engineer focused on Amazon Connect and contact center technology. You will design test strategies for contact flows, routing, IVR, and AI-driven conversational agents.

We require 8+ years in QA, 3+ years with CCaaS/voice platforms, and hands-on automation with Playwright, Cypress or Selenium, plus serverless AWS architectures; you will mentor juniors and drive migration validation, production cutover readiness, and UAT sessions.