Senior AI-CX Engineer (Remote) – AWS Connect & LLM

Devconnectplatform; México; Remote; MXN 1,000,000 - 1,800,000; Full time

Job summary

Caylent is seeking a Senior CXE Engineer to lead AI-native contact center transformations using Amazon Connect, Bedrock/Claude, and serverless tech. You will craft scalable AI agents, integrate Lambda-backed logic, and optimize cost, latency, and quality across large-scale deployments.

You will collaborate with customer engineering teams, implement robust observability, and mentor junior engineers while delivering production-ready solutions for enterprise customers.

Qualifications

• 7+ years of hands-on software engineering experience.
• 2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale.
• Strong TypeScript/Node.js and Python engineering.
• Production React experience and AWS serverless expertise.

Responsibilities

• Build AI-native self-service with Amazon Connect AI agents and Bedrock/Claude.
• Develop contact flows, Lambda-backed logic, and data-driven routing.
• Implement prompt engineering and tool-calling with production-grade safeguards.
• Instrument observability and diagnose performance across full stack.

Skills

AWS Connect

TypeScript/Node.js

Python

React

AI/LLM

Lambda

CDK

Education

Bachelor's degree in Computer Science

Tools

CloudWatch

Terraform

CDK

Job description

Caylent is seeking a Senior CXE Engineer to lead AI-native contact center transformations using Amazon Connect, Bedrock/Claude, and serverless tech. You will craft scalable AI agents, integrate Lambda-backed logic, and optimize cost, latency, and quality across large-scale deployments.

You will collaborate with customer engineering teams, implement robust observability, and mentor junior engineers while delivering production-ready solutions for enterprise customers.