Senior Platform Performance & Reliability Engineer

Toshiba Global Commerce Solutions - External; Guadalajara; On-site; MXN 1,662,000 - 2,216,000; Full time

Benefits offered by this job

Direct payroll by Toshiba

Law benefits (IMSS, INFONAVIT)

Life insurance and major medical with/

Savings fund for employees

Grocery coupons

Pension plan

Christmas bonus days (30)

Vacation 12 days + 6 floating days

Job summary

Toshiba Global Commerce Solutions is seeking a Sr. Platform Performance Support Engineer to enhance performance, reliability, and observability across edge, in‑store, and cloud tiers.

You will use AI‑enabled automation to validate reliability and drive production‑readiness in a three‑tier architecture that includes edge devices, store middleware, and cloud services. The role requires 6+ years in software development or L3 support with Java, strong Node.js skills, and experience in Kubernetes and

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 6+ years of professional experience in software development or L3 support using Java.
• Strong proficiency in Node.js.
• Experience in performance or reliability engineering and distributed systems.
• Experience designing timeouts, retry/backoff, circuit breakers, and concurrency controls.
• Modeling multi‑tier edge/middleware/cloud systems.
• Solid understanding of SLOs/SLIs and non‑functional validation.
• Experience deploying services in Kubernetes‑based cloud environments.
• Strong debugging and profiling skills for distributed systems.
• Tech stack: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD pipelines, cloud.
• English: Fluent.

Responsibilities

• Design and implement platform mechanisms ensuring transaction integrity and availability across POS terminals, store middleware, and cloud services.
• Define and validate failure‑mode strategies for intermittent connectivity and synchronization conflicts.
• Engineer patterns to prevent cascading failures and enable graceful degradation under real‑world load.
• Define latency budgets and performance envelopes across all tiers.
• Build systems to measure throughput, concurrency, and resource saturation.
• Collaborate with development teams to remove bottlenecks before production.
• Develop AI‑enabled systems that generate and execute performance validation.
• Integrate non‑functional quality gates into CI/CD workflows.
• Evaluate timeout, retry, circuit breaker, and backoff strategies under stress.
• Architect telemetry across edge, store, and cloud tiers and ensure end‑to‑end traceability.
• Improve root‑cause detection with better signal‑to‑noise in monitoring.
• Produce technical designs and failure‑mode analyses.
• Implement and deploy platform components in Node.js and companion services in Java.
• Drive production‑readiness improvements based on performance data.

Skills

Node.js

Java

Kubernetes

CI/CD pipelines

SpringBoot

Git

Docker

MongoDB

Cloud platforms

Observability

English fluency

Education

Bachelor’s degree in Computer Science, Software Engineering, or related field

Tools

Kubernetes

Docker

MongoDB

Git

Maven

CI/CD tools

Job description

Toshiba Global Commerce Solutions is seeking a Sr. Platform Performance Support Engineer to enhance performance, reliability, and observability across edge, in‑store, and cloud tiers.

You will use AI‑enabled automation to validate reliability and drive production‑readiness in a three‑tier architecture that includes edge devices, store middleware, and cloud services. The role requires 6+ years in software development or L3 support with Java, strong Node.js skills, and experience in Kubernetes and