Sr. Platform Performance Support Engineer

Toshiba Global Commerce Solutions - External; Guadalajara; On-site; MXN 1,662,000 - 2,216,000; Full time

Benefits offered by this job

Direct payroll by Toshiba

Law benefits (IMSS, INFONAVIT)

Life insurance and major medical with/

Savings fund for employees

Grocery coupons

Pension plan

Christmas bonus days (30)

Vacation 12 days + 6 floating days

Job summary

Toshiba Global Commerce Solutions is seeking a Sr. Platform Performance Support Engineer to enhance performance, reliability, and observability across edge, in‑store, and cloud tiers.

You will use AI‑enabled automation to validate reliability and drive production‑readiness in a three‑tier architecture that includes edge devices, store middleware, and cloud services. The role requires 6+ years in software development or L3 support with Java, strong Node.js skills, and experience in Kubernetes and

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 6+ years of professional experience in software development or L3 support using Java.
• Strong proficiency in Node.js.
• Experience in performance or reliability engineering and distributed systems.
• Experience designing timeouts, retry/backoff, circuit breakers, and concurrency controls.
• Modeling multi‑tier edge/middleware/cloud systems.
• Solid understanding of SLOs/SLIs and non‑functional validation.
• Experience deploying services in Kubernetes‑based cloud environments.
• Strong debugging and profiling skills for distributed systems.
• Tech stack: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD pipelines, cloud.
• English: Fluent.

Responsibilities

• Design and implement platform mechanisms ensuring transaction integrity and availability across POS terminals, store middleware, and cloud services.
• Define and validate failure‑mode strategies for intermittent connectivity and synchronization conflicts.
• Engineer patterns to prevent cascading failures and enable graceful degradation under real‑world load.
• Define latency budgets and performance envelopes across all tiers.
• Build systems to measure throughput, concurrency, and resource saturation.
• Collaborate with development teams to remove bottlenecks before production.
• Develop AI‑enabled systems that generate and execute performance validation.
• Integrate non‑functional quality gates into CI/CD workflows.
• Evaluate timeout, retry, circuit breaker, and backoff strategies under stress.
• Architect telemetry across edge, store, and cloud tiers and ensure end‑to‑end traceability.
• Improve root‑cause detection with better signal‑to‑noise in monitoring.
• Produce technical designs and failure‑mode analyses.
• Implement and deploy platform components in Node.js and companion services in Java.
• Drive production‑readiness improvements based on performance data.

Skills

Node.js

Java

Kubernetes

CI/CD pipelines

SpringBoot

Git

Docker

MongoDB

Cloud platforms

Observability

English fluency

Education

Bachelor’s degree in Computer Science, Software Engineering, or related field

Tools

Kubernetes

Docker

MongoDB

Git

Maven

CI/CD tools

Job description

The company.

At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers’ most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team.

Toshiba Global Commerce Solutions is seeking a Sr. Platform Performance Support Engineer that plays a key role in engineering performance, resilience, and observability across a three‑tier distributed architecture spanning edge devices, in‑store servers, and cloud services. This role uses AI‑enabled automation to validate and enforce production‑grade reliability, with the ultimate goal of delivering measurable system stability at retail scale. The position operates at the intersection of distributed systems architecture, performance engineering, reliability validation, and intelligent automation.

What will you be doing:

• Design and implement platform mechanisms that ensure transaction integrity and availability across POS
• terminals, store middleware, and cloud services.
• Define and validate failure‑mode strategies for intermittent connectivity, tier isolation, data replay, and
• synchronization conflicts.
• Engineer patterns that prevent cascading failures and support graceful degradation under real‑world load.
• Define latency budgets and performance envelopes across all tiers.
• Build systems that measure and validate throughput, concurrency limits, and resource saturation.
• Collaborate with development teams to eliminate bottlenecks before production.
• Develop AI‑enabled systems that automatically generate and execute performance and resilience validation.
• Integrate non‑functional quality gates into CI/CD workflows.
• Continuously evaluate timeout, retry, circuit breaker, and backoff strategies under stress.
• Architect structured telemetry across edge, store, and cloud tiers.
• Ensure end‑to‑end transaction traceability.
• Improve root‑cause detection by strengthening monitoring signal‑to‑noise ratio.
• Produce technical designs and failure‑mode analyses.
• Implement and deploy platform components in Node.js and companion services in Java.
• Drive production‑readiness improvements based on performance data.

Naturally to be successful in this role, you must have and know of:

• Bachelor’s degree in Computer Science, Software Engineering, or related technical field.
• +6 years of professional experience in Software Development or L3 support roles using Java.
• Strong proficiency in Node.js.
• Proven experience in performance engineering, reliability engineering, or distributed systems architecture.
• Demonstrated experience designing systems with deterministic timeouts, retry/backoff strategies, circuit, breakers, and concurrency controls.
• Experience modeling multi‑tier systems (edge, middleware, cloud).
• Solid understanding of SLOs, SLIs, and non‑functional validation.
• Experience deploying services in Kubernetes‑based cloud environments.
• Strong debugging and profiling skills for distributed systems.
• Tech stack: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD pipelines, experience with cloud.
• English: Fluent.

Preferred skills:

• Experience building automated resilience or fault‑injection systems.
• Familiarity with event‑driven architectures (Kafka, Pub/Sub, MQ).
• Experience implementing structured observability frameworks.
• Exposure to AI‑enabled automation or workflow orchestration.
• Experience optimizing systems in intermittently connected environments.
• Frontend experience: JavaScript, Vue.js, NodeJS, TypeScript.
• Linux & Windows.
• Selenium/Cucumber.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.