Senior Edge Platform Engineer - AI/IoT & 24/7 Ops

Toshiba Global Commerce Solutions - External; Guadalajara; On-site; MXN 550,000 - 850,000; Full time

Benefits offered by this job

Life insurance

Dental and vision coverage

Grocery coupons

Pension plan

Savings fund for employees

6 floating days

Job summary

Toshiba Global Commerce Solutions in Guadalajara, Mexico, seeks a Sr. Edge Platform Support Engineer to operate the ELERA platform and edge infrastructure powering Produce Recognition and Loss Prevention solutions. You will ensure reliable deployment, configuration, compliance, and operational support.

The role requires strong software engineering, SDLC practices, production support, incident management, and AI/ML understanding, with collaboration during store installations, upgrades, and events.

Qualifications

• Bachelor's degree in Computing, Software Engineering, or related technical field.
• 5+ years of experience in software engineering, DevOps, SRE, platform operations, or production support roles.
• Good experience with Linux-based systems, scripting (Python, Bash, or similar), and automation tools.
• Hands-on experience with CI/CD pipelines.
• Strong understanding of SDLC, source control (Git), testing, release management, and change management.
• Experience supporting production systems.
• Working knowledge of cloud platforms, networking, and device connectivity troubleshooting.
• Advanced English skills.
• Availability to travel.

Responsibilities

• Manage firmware, application packages, and configuration updates across fleets.
• Maintain and manage fleet-wide version compliance across customer environments.
• Ensure device connectivity and secure communication between devices and cloud.
• Execute configuration changes at scale using automation and orchestration tools.
• Provide 24x7 operational support coverage as part of rotational support model.
• Lead or participate in incident triage, RCA, and post-incident reviews.
• Coordinate with cross functional teams and customers to restore service quickly.
• Develop and maintain automation scripts and operational utilities.
• Work with AI/ML and computer-vision teams to support procedures on edge devices.
• Assist in troubleshooting issues related to AI-driven edge applications.
• Partner closely with the team to execute store installations.
• Participate in customer and business partner calls.

Skills

5+ years experience in software/DevOps

Linux systems

Scripting (Python/Bash)

CI/CD pipelines

SDLC / change management

Git / version control

Cloud platforms

Networking knowledge

Incident management

AI/ML awareness

English proficiency

Travel availability

Education

Bachelor's degree in Computing or Software Engineering

Tools

Docker

Datadog

Grafana

Prometheus

TLS/SSL certificates

Job description

Toshiba Global Commerce Solutions in Guadalajara, Mexico, seeks a Sr. Edge Platform Support Engineer to operate the ELERA platform and edge infrastructure powering Produce Recognition and Loss Prevention solutions. You will ensure reliable deployment, configuration, compliance, and operational support.

The role requires strong software engineering, SDLC practices, production support, incident management, and AI/ML understanding, with collaboration during store installations, upgrades, and events.