Senior Order-to-Cash Specialist (SAP) – B2B

Nouryon; Ciudad de México; On-site; MXN 450,000 - 700,000; Full time

Job summary

Nouryon is seeking a Sr. Customer Service Representative - Order Management to join our Home and Personal Care team in Mexico City.

You will own the end-to-end order-to-cash process for B2B customers, coordinating with Sales, Planning, Production, Logistics, and Finance to ensure accurate orders and on-time deliveries. The role requires professional English, SAP experience (ECC/S4HANA), and a customer-focused mindset.

Qualifications

• 5+ years in B2B customer service or order management.
• Experience with end-to-end order-to-cash processes.
• Strong communication and collaboration skills with internal stakeholders.

Responsibilities

• Manage end-to-end order-to-cash process for assigned customers, from PO entry through invoicing and issue resolution.
• Enter, process, and monitor customer purchase orders in SAP, confirming product availability and providing updates.
• Coordinate order fulfillment with Sales, Planning, Production, Logistics, and Finance to resolve delivery issues.
• Prepare and distribute invoices and customer documentation, process credit and debit notes, and manage returns and damaged materials.
• Investigate customer inquiries and complaints, coordinate follow-up activities, and ensure timely resolution.
• Maintain accurate customer and order information while following procedures and service standards.
• Support customer billing activities including discount-related processes and month-end validation.
• Monitor KPIs such as order confirmation times and first-time-right performance.
• Build relationships with customers and internal stakeholders, providing proactive communication and reliable service.

Skills

Order management

Customer service

English proficiency

Excel

Education

Bachelor's degree

Tools

SAP ECC/SAP S/4HANA

Salesforce CRM

Job description

Nouryon is seeking a Sr. Customer Service Representative - Order Management to join our Home and Personal Care team in Mexico City.

You will own the end-to-end order-to-cash process for B2B customers, coordinating with Sales, Planning, Production, Logistics, and Finance to ensure accurate orders and on-time deliveries. The role requires professional English, SAP experience (ECC/S4HANA), and a customer-focused mindset.