Senior Order-to-Cash Specialist (B2B, SAP) – Mexico City

Nouryon; Xico; On-site; MXN 480,000 - 720,000; Full time

Job summary

Nouryon is recruiting for a Sr. Customer Service Representative – Order Management in Mexico City. You will manage the end-to-end order-to-cash process for B2B customers, coordinating with Sales, Planning, Production, Logistics, and Finance to ensure accurate processing and on-time delivery.

Required is professional English, SAP experience (ECC/S4HANA), and a customer-focused mindset. This is a fully onsite role with regular business hours Monday to Friday.

Qualifications

• Professional English proficiency for written and spoken communication.
• Experience in B2B customer service, order management, or related ops.
• Strong understanding of end-to-end order-to-cash processes.
• Hands-on SAP ECC or SAP S/4HANA experience (SD/MM valued).

Responsibilities

• Manage the end-to-end order-to-cash process for assigned customers
• Enter, process, and monitor customer orders in SAP with updates
• Coordinate with Sales, Planning, Production, Logistics, and Finance to fulfill orders
• Prepare invoices, credit/debit notes, and manage returns/claims
• Investigate inquiries and ensure timely resolutions
• Maintain accurate customer and order data; support onboarding
• Assist with billing activities and month-end validation

Skills

Professional English

B2B customer service

Order management

Order-to-cash

SAP ECC/S4HANA

Salesforce

Excel

Analytical skills

Communication skills

Production planning

Education

Bachelor's degree

Tools

SAP ECC/S4HANA

Salesforce

Excel

Job description

Nouryon is recruiting for a Sr. Customer Service Representative – Order Management in Mexico City. You will manage the end-to-end order-to-cash process for B2B customers, coordinating with Sales, Planning, Production, Logistics, and Finance to ensure accurate processing and on-time delivery.

Required is professional English, SAP experience (ECC/S4HANA), and a customer-focused mindset. This is a fully onsite role with regular business hours Monday to Friday.