Senior Operations Specialist: Launch & Cross-Functional

Subway; Ciudad de México; On-site; MXN 600,000 - 840,000; Full time

Benefits offered by this job

Insurance Plans

401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Many More…

Job summary

Subway is seeking a Senior Operations Specialist for the Mexico market to coordinate and execute operational initiatives across functions including Operations, Marketing, Supply Chain, IT, and Field teams. The role requires extensive travel (50%+), strong organizational skills, and fluent Spanish/English communication.

The role focuses on coordinating launches, updates, training materials, and ensuring compliant, consistent guest experiences across restaurants in Mexico.

Qualifications

• Experience in project coordination and cross-functional programs.
• Strong organization and deadline management.
• Fluency in Spanish and English.
• Ability to translate business requirements into restaurant actions.
• Excellent documentation and problem solving.

Responsibilities

• Coordinate operational programs, launch plans, timelines and documentation.
• Support product launches, promotions, pilots and market tests.
• Assist restaurant technology updates and pricing, testing, and incident docs.
• Provide franchisee and field support through coordinated communications and issue resolution.
• Coordinate training materials, guides, checklists, and webinars for field validation.
• Travel 50%+ to support the Mexico market.

Skills

Strong organization

Prioritization

Bilingual: Spanish/English

Translate requirements into actions

Documentation & problem solving

Risk identification & mitigation

Stakeholder management

MS 365 proficiency

Tools

MS Excel

PowerPoint

Word

Outlook

Teams

Forms

Job description

Subway is seeking a Senior Operations Specialist for the Mexico market to coordinate and execute operational initiatives across functions including Operations, Marketing, Supply Chain, IT, and Field teams. The role requires extensive travel (50%+), strong organizational skills, and fluent Spanish/English communication.

The role focuses on coordinating launches, updates, training materials, and ensuring compliant, consistent guest experiences across restaurants in Mexico.