Senior Specialist, Operations

Subway Group; México; Hybrid; MXN 600,000 - 800,000; Full time

Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Job summary

Subway is seeking a Senior Operations Specialist to drive the development, coordination, and execution of operational initiatives for the Mexico market.

You will act as a central link between Operations, Marketing, Supply Chain, IT, field teams, franchisees, and other partners to ensure new products, programs, and technology updates are tested, communicated, and sustained for consistent guest experience.

Qualifications

• Strong organization and project coordination skills.
• Ability to manage multiple priorities, deadlines, dependencies, and stakeholders.
• Clear written and verbal communication in Spanish and English.
• Ability to translate business requirements into practical restaurant actions.
• Strong follow-up, documentation, attention to detail, and structured problem solving.

Responsibilities

• Coordinate operational programs, cross-functional projects, launch plans, timelines, action logs, milestones, risks, follow-ups, and implementation documentation.
• Support product launches, menu innovation, promotions, pilots, market tests, restaurant readiness, operational validation, feedback consolidation, and issue resolution.
• Support restaurant technology and digital implementation, including POS, Menu Manager, delivery aggregators, franchise platforms, menu configuration, identifiers, recipes, pricing, discounts, testing, and incident documentation.
• Provide franchisee, restaurant, and field support by coordinating communications, answering operational questions, facilitating follow-up, identifying recurring issues, and recommending process improvements.
• Coordinate operational communications, training materials, guides, checklists, job aids, webinars, field validation, reporting, post-implementation reviews, compliance support, and continuous improvement activities.
• This position requires extensive travel. 50%+

Skills

Strong organization

Project coordination

Multitasking

Spanish/English communication

Microsoft 365

Tools

Microsoft 365

Job description

Ready to build what's next with one of the world's most iconic brands?

Why Join Subway?

At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day. This is your chance to be part of what's next.

About the Role:

The Senior Operations Specialist supports the development, coordination, implementation, and ongoing execution of operational initiatives for the Mexico market. This role serves as a central coordination point among Operations, Marketing, Supply Chain, Food Safety and Quality Assurance, IT, Menu Data Services, field teams, franchisees, and other internal and external partners. The position helps ensure new products, operational programs, restaurant technology updates, training materials, and strategic initiatives are evaluated, tested, communicated, implemented, and sustained effectively, contributing to consistent execution, franchisee support, operational compliance, and an improved guest experience.

Responsibilities include but are not limited to:

• Coordinate operational programs, cross-functional projects, launch plans, timelines, action logs, milestones, risks, follow-ups, and implementation documentation.
• Support product launches, menu innovation, promotions, pilots, market tests, restaurant readiness, operational validation, feedback consolidation, and issue resolution.
• Support restaurant technology and digital implementation, including POS, Menu Manager, delivery aggregators, franchise platforms, menu configuration, identifiers, recipes, pricing, discounts, testing, and incident documentation.
• Provide franchisee, restaurant, and field support by coordinating communications, answering operational questions, facilitating follow-up, identifying recurring issues, and recommending process improvements.
• Coordinate operational communications, training materials, guides, checklists, job aids, webinars, field validation, reporting, post-implementation reviews, compliance support, and continuous improvement activities.
• This position requires extensive travel. 50%+

Qualifications:

• Strong organization and project coordination skills.
• Ability to manage multiple priorities, deadlines, dependencies, and stakeholders.
• Clear written and verbal communication in Spanish and English.
• Ability to translate business requirements into practical restaurant actions.
• Strong follow-up, documentation, attention to detail, and structured problem solving.
• Risk identification, escalation, and solution recommendation.
• Relationship building and influence without direct authority.
• Proficiency with Microsoft 365, including Excel, PowerPoint, Word, Outlook, Teams, and Forms.

What do we Offer?

• Insurance Plans (Medical/Dental/Vision/Life)
• 401k
• Competitive Bonus
• Mobility Allowance
• Tuition ReimbursementCompany Holidays
• Employee Resource Groups
• Volunteering time
• Many More…

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V

Subway uses technology‑assisted tools to support our recruitment process. These tools strictly help organize and sort applications based on job‑related qualifications. All decisions are made by people - our recruiting team and hiring managers. If you have questions or would like to request an alternative review process, please let us know.

Job Details

• Pay Type: Salary
• Employment Indicator: Regular