Operations Launch Lead - Franchise Growth (Mexico)

Subway Group; México; Hybrid; MXN 600,000 - 800,000; Full time

Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Job summary

Subway is seeking a Senior Operations Specialist to drive the development, coordination, and execution of operational initiatives for the Mexico market.

You will act as a central link between Operations, Marketing, Supply Chain, IT, field teams, franchisees, and other partners to ensure new products, programs, and technology updates are tested, communicated, and sustained for consistent guest experience.

Qualifications

• Strong organization and project coordination skills.
• Ability to manage multiple priorities, deadlines, dependencies, and stakeholders.
• Clear written and verbal communication in Spanish and English.
• Ability to translate business requirements into practical restaurant actions.
• Strong follow-up, documentation, attention to detail, and structured problem solving.

Responsibilities

• Coordinate operational programs, cross-functional projects, launch plans, timelines, action logs, milestones, risks, follow-ups, and implementation documentation.
• Support product launches, menu innovation, promotions, pilots, market tests, restaurant readiness, operational validation, feedback consolidation, and issue resolution.
• Support restaurant technology and digital implementation, including POS, Menu Manager, delivery aggregators, franchise platforms, menu configuration, identifiers, recipes, pricing, discounts, testing, and incident documentation.
• Provide franchisee, restaurant, and field support by coordinating communications, answering operational questions, facilitating follow-up, identifying recurring issues, and recommending process improvements.
• Coordinate operational communications, training materials, guides, checklists, job aids, webinars, field validation, reporting, post-implementation reviews, compliance support, and continuous improvement activities.
• This position requires extensive travel. 50%+

Skills

Strong organization

Project coordination

Multitasking

Spanish/English communication

Microsoft 365

Tools

Microsoft 365

Job description

Subway is seeking a Senior Operations Specialist to drive the development, coordination, and execution of operational initiatives for the Mexico market.

You will act as a central link between Operations, Marketing, Supply Chain, IT, field teams, franchisees, and other partners to ensure new products, programs, and technology updates are tested, communicated, and sustained for consistent guest experience.