Senior Operations Specialist (Mexico) — Cross-Functional Leader

Subway; Ciudad de México; On-site; MXN 7,911,000 - 8,810,000; Full time

Benefits offered by this job

Insurance Plans

401k

Competitive Bonus

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Job summary

Subway is seeking a Senior Operations Specialist to lead the Mexico market’s operational initiatives, coordinating across Operations, Marketing, IT, Supply Chain, and field teams. You will ensure new products, programs, and updates are evaluated, tested, implemented, and sustained to improve guest experience and franchisee support.

You will drive launches, training materials, and documentation while maintaining compliance and continuous improvement efforts, with substantial travel (50%+).

Qualifications

• Strong organization and project coordination skills.
• Ability to manage multiple priorities, deadlines, dependencies, and stakeholders.
• Clear written and verbal communication in Spanish and English.
• Ability to translate business requirements into practical restaurant actions.
• Strong follow-up, documentation, attention to detail, and structured problem solving.
• Risk identification, escalation, and solution recommendation.
• Relationship building and influence without direct authority.

Responsibilities

• Coordinate operational programs, cross-functional projects, launch plans, timelines, action logs, milestones, risks, follow-ups, and implementation documentation.
• Support product launches, menu innovation, promotions, pilots, market tests, restaurant readiness, operational validation, feedback consolidation, and issue resolution.
• Support restaurant technology and digital implementation, including POS, Menu Manager, delivery aggregators, franchise platforms, menu configuration, identifiers, recipes, pricing, discounts, testing, and incident documentation.
• Provide franchisee, restaurant, and field support by coordinating communications, answering operational questions, facilitating follow-up, identifying recurring issues, and recommending process improvements.
• Coordinate operational communications, training materials, guides, checklists, job aids, webinars, field validation, reporting, post-implementation reviews, compliance support, and continuous improvement activities.
• This position requires extensive travel. 50%+

Skills

Strong organization

Multitasking

Bilingual Spanish/English

Microsoft 365 proficiency

Requirements translation

Stakeholder management

Documentation

Problem solving

Tools

Microsoft 365 (Excel)

Excel

PowerPoint

Word

Outlook

Teams

Forms

Job description

Subway is seeking a Senior Operations Specialist to lead the Mexico market’s operational initiatives, coordinating across Operations, Marketing, IT, Supply Chain, and field teams. You will ensure new products, programs, and updates are evaluated, tested, implemented, and sustained to improve guest experience and franchisee support.

You will drive launches, training materials, and documentation while maintaining compliance and continuous improvement efforts, with substantial travel (50%+).