Real Estate Operations

Paired; Tlalnepantla; Presencial; MXN 380.000 - 520.000; Jornada completa

Descripción de la vacante

Paired is seeking an Operations Manager to lead the outbound area of a high-volume fulfillment center in Mexico City. You will supervise 30-80+ hourly associates, drive productivity and quality targets, and ensure safe, accurate, on-time shipments in a fast-paced environment.

Responsibilities include safety walks, shift planning, QA auditing, coaching and onboarding, and cross-functional collaboration to optimize end-to-end order fulfillment.

Responsabilidades

• Safety & compliance: Own your team's safety culture. Conduct daily safety walks, ensure PPE and ergonomic standards, address hazards immediately.
• Shift management: Plan and assign work to meet daily volume targets and deadlines. Monitor real-time dashboards, adjust staffing, reassign resources.
• Quality assurance: Audit packing accuracy, labeling, and truck-loading standards. Identify root causes and implement corrective actions.
• People leadership: Supervise, coach, and develop hourly warehouse associates. Manage attendance, schedules, and timesheets.
• Hiring & onboarding: Participate in recruiting and interviewing to build a high-performing team. Design onboarding plans.
• Communication: Run daily pre-shift meetings, write shift-handoff reports, present updates to senior leadership.
• Process improvement: Identify opportunities to improve tools, workflows, SOPs; participate in problem-solving events.
• Cross-functional collaboration: Coordinate with receiving, inventory control, and transportation teams to ensure end-to-end order fulfillment flow.

Conocimientos

Team leadership

Safety management

Shift planning

Quality assurance

People development

Hiring & onboarding

Communication

Process improvement

Cross-functional collaboration

Descripción del empleo

Manager Operations, Fulfillment & Operations Management

Description
Amazon's MEX1 Fulfillment Center in Mexico City seeks a frontline Operations Manager to lead a team in our Outbound area the part of the warehouse where customer orders are packed, sorted, and shipped. You will supervise a team of 30-80+ hourly warehouse associates, drive daily productivity and quality targets, and ensure every package leaves the building safely, accurately, and on time. This role operates in a fast-paced, high-volume environment where hands-on leadership, clear communication, and a commitment to continuous improvement are critical to success.
Key job responsibilities
- Safety & compliance: Own your team's safety culture. Conduct daily safety walks, ensure all associates follow personal protective equipment and ergonomic standards, and address hazards immediately. Lead initiatives to reduce product damage and shipping defects.
- Shift management: Plan and assign work across your team to meet daily volume targets and shipping deadlines. Monitor real-time performance dashboards, adjust staffing levels, and reassign resources to close productivity gaps during your shift.
- Quality assurance: Audit packing accuracy, labeling compliance, and truck-loading standards. When defects arise, identify the root cause and implement corrective actions on the same shift.
- People leadership:Supervise, coach, and develop a team of hourly warehouse associates. Manage attendance, schedules, and timesheets. Conduct regular one-on-one conversations focused on strengths, development goals, and career growth.
- Hiring & onboarding: Participate in recruiting and interviewing to build a high-performing team. Design onboarding plans that accelerate new hires' learning and integration.
- Communication: Run daily pre-shift meetings to align the team on priorities and safety reminders. Write clear shift-handoff reports and present operational updates to senior leadership.
- Process improvement: Identify opportunities to improve tools, workflows, and standard operating procedures. Participate in structured problem-solving events to eliminate waste and improve efficiency.
- Cross-functional collaboration:Coordinate with receiving, inventory control, and transportation teams to ensure a smooth end-to-end order fulfillment flow.
A day in the life
You start your shift by reviewing the daily plan: expected order volume, available