Senior Operations Leader, Global Centers

Iwg Plc; Ciudad de México; Hybrid; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Induction training

Learning & development

Career progression opportunities

Flexible employee benefits

Job summary

IWG seeks an Operations Senior Manager to support centres across the Americas with operational queries, coordinating with field teams, sales and executive leadership to ensure smooth, compliant operations.

You will own communications, oversee knowledge bases, manage vendor relationships, drive cost savings, and mentor centre teams while delivering reliable, scalable processes in a fast‑paced, global organisation.

Qualifications

• Excellent written and verbal communication, ability to consolidate messages.
• Strong analytical and problem‑solving abilities.
• Adaptable to changing requirements and updates.
• Experience managing vendor relationships with suppliers.
• Ability to manage multiple projects and prioritise workload.
• Knowledge of industry best practices in operations across multi‑site orgs.
• Experience building relationships across a matrix organisation.
• Proficient with MS Office (Excel/PowerPoint).
• Experience guiding teams that do not directly report to you.

Responsibilities

• Create and manage communications for Americas Communications.
• Write and distribute Americas Community Action.
• Update House Rules for NAM across languages.
• Maintain and improve LATAM tools (1583, FedEx, Centre Closure).
• Evaluate SME program and report on outcomes.
• Manage Account Setup Specialist program and docs.
• Liaise with FedEx, Stamps.com, USPS CMRA relations.
• Support executive escalations and health/pandemic queries.
• Coordinate Ops-related projects to grow revenue and occupancy.
• Monitor renewal performance and aging debt; assist with action plans.

Skills

Excellent communication

Analytical thinking

Problem solving

Vendor management

Project prioritisation

Cross‑functional collaboration

MS Office (Excel/PowerPoint)

Team guidance for non‑direct reports

Tools

Excel

PowerPoint

Job description

IWG seeks an Operations Senior Manager to support centres across the Americas with operational queries, coordinating with field teams, sales and executive leadership to ensure smooth, compliant operations.

You will own communications, oversee knowledge bases, manage vendor relationships, drive cost savings, and mentor centre teams while delivering reliable, scalable processes in a fast‑paced, global organisation.