REGIONAL IS OPERATIONS MANAGER - AMERICAS

OPmobility; León; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

OPmobility in León, Mexico seeks a Regional IS Operations Leader for AMER to supervise regional IT operations service delivery, major incident management, and alignment with global governance. You ensure stability, performance and customer satisfaction while coordinating with Global IS Operations.

The role requires ITIL certification, 6–8 years in IT operations, and strong leadership with English fluency; you will drive Build‑to‑Run transitions, manage vendors, and report regional metrics to

Formación

• Bachelor’s or master’s degree in information systems, Computer Science, or equivalent.
• ITIL V3 or 4 certification (Service Operations or Service Management) preferred.
• Project Management or Service Delivery Management certification (e.g., PMP, PRINCE2) is an advantage.

Responsabilidades

• Oversee and manage major IS incidents in the AMER region, ensuring rapid response and resolution.
• Coordinate Build-to-Run transitions and operational readiness with global teams.
• Monitor and report SLAs/KPIs and drive continuous improvement across IT services.

Conocimientos

ITSM processes

Incident management

Change management

SLA/KPI management

Stakeholder communication

Leadership

Multicultural teamwork

Educación

Bachelor’s or Master’s in information systems

ITIL V3/4 certification

PMP/PRINCE2 (advantage)

Herramientas

SAP ERP

EDI/Boomi integrations

ServiceNow

JIRA

Descripción del empleo

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.

Our ambition? Provide automakers with cutting‑edge equipment and solutions to develop tomorrow’s clean and connected car.

As part of the Global IS Operations team, the Regional IS Operations Leader for AMER is responsible to:

• Manage IS Operations service delivery within the AMER region, in coordination with Global IS Operations Leader and Central Services Teams, ensuring operational stability, performance, and customer satisfaction.
• Act as the primary regional contact for major incident management, urgent standard change coordination, SLA/KPI tracking, and communication.
• Manage the alignment of AMER regional operations with global governance and contributes to the Build‑to‑Run transition for projects and evolutions.

He/she promotes and supports the deployment of Group IS/IT policies, standards, and procedures at AMER level and drives operational excellence and continuous improvement of IT services delivered in the AMER region, identifying risks, bottlenecks, and improvement opportunities in operational processes.

Main Activities

Support and Corrective maintenance

• Oversee and manage major IS incidents impacting the AMER region, ensuring rapid response, escalation, and resolution.
• Act as the IS AMER escalation point for critical incidents and service disruptions.
• Maintain clear communication with stakeholders throughout incident lifecycle (major incident bridge management).
• Ensure effective IS post‑incident reviews and root cause analysis follow‑up.
• Provide regular reporting on IS incident metrics, SLA breaches, and corrective action plans (in coordination with IS Product Operation manager and Central Services Teams).

Administration & Suppervision

• Ensure AMER project and evolution handovers are executed following the Build‑to‑Run framework.
• Support local testing, acceptance, and onboarding of new services into operations.
• Manage relationships with external vendors and service partners at AMER level (in coordination with IS Product Operation Manager and Central Services Teams).
• Monitor and optimize AMER IS resources to support operational efficiency (in coordination with IS Product Operation Manager and Central Services Teams).

Standard Change Management

• Manage urgent standard changes within the AMER region, ensuring risk assessment, coordination, and timely execution.
• Validate AMER operational readiness for change implementations.
• Ensure all changes follow Group IT/IS governance, approval, and documentation standards.
• Support communication and scheduling changes with affected Business.
• Track and report regional change performance, identifying areas for improvement.

Required Profile And Experience

• Bachelor’s or master’s degree in information systems, Computer Science, or equivalent.
• ITIL V3 or 4 certification (Service Operations or Service Management) preferred.
• Project Management or Service Delivery Management certification (e.g., PMP, PRINCE2) is an advantage.
• At least 6–8 years of IT Operations experience, including 3 years in service delivery management.
• Proven experience managing SLAs and KPIs in a regional or global IS service context.
• Demonstrated success in coordinating Build‑to‑Run transitions and operational readiness.
• Fluent English

Key competencies

• Strong understanding of IT Service Management (ITSM) processes: Incident, Problem, Change, and Release Management.
• Familiarity with ERP (SAP), Integration platforms (EDI, Boomi), and Digital Solutions.
• Experience with monitoring and ticketing tools (ServiceNow, EasyVista, JIRA, etc.).
• Excellent communication and escalation management skills.
• Customer-oriented and proactive in stakeholder engagement.
• Strong analytical, prioritization, and leadership skills.
• Capable of working effectively in multicultural and cross‑functional environment.

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.