Global Operations Senior Manager, Communications & Center Excellence

Iwg Plc; Ciudad de México; On-site; MXN 900,000 - 1,500,000; Full time

Benefits offered by this job

Health insurance

A comprehensive benefits package

Career progression opportunities

On-site learning and development

Job summary

IWG Plc is seeking an Operations Senior Manager to support centres’ operations via IWG systems, acting as a key point of contact for field, sales, and executive leadership. You will create communications, manage knowledge bases, and coordinate vendor relationships across LATAM and Americas.

The role emphasizes project oversight, process improvements, and cross‑functional collaboration to drive revenue growth and occupancy while maintaining high standards across a global, multi‑site business.

Qualifications

• Excellent written and verbal communication skills.
• Strong analytical and problem‑solving abilities.
• Adaptable to changing requirements and business updates.
• Experience managing vendor relationships with products or services we supply to our customers.
• Ability to manage multiple projects and prioritize workload.
• Knowledge of industry practices in operations and global multi‑site delivery.
• Experience building relationships across a matrixed organization.
• Proficient with MS Office (Excel, PowerPoint, etc.).
• Experience guiding non-direct reports.

Responsibilities

• Create and manage communications from Americas Communications.
• Write and distribute Americas Community Action.
• Translate House Rules updates for NAM to French CAN & Spanish.
• Maintain LATAM tools and related support and improvements.
• Evaluate and manage the Subject Matter Experts program.
• Oversee Account Setup Specialists programs, documents, and reporting.
• Coordinate FedEx and USPS relationships and related processes.
• Respond to investigations and participate in biweekly Ops meetings.
• Manage IWG Academy and Knowledge Base articles for Ops.
• Support executive escalations and health/pandemic related questions.
• Coordinate with project teams to grow revenue and occupancy.
• Support renewal performance and customer retention initiatives.
• Monitor aged debt and assist with overdue accounts actions.
• Identify cost-saving opportunities across the region.

Skills

Communication

Analytical thinking

Vendor management

Multi-project handling

MS Office

Tools

Excel

PowerPoint

Job description

IWG Plc is seeking an Operations Senior Manager to support centres’ operations via IWG systems, acting as a key point of contact for field, sales, and executive leadership. You will create communications, manage knowledge bases, and coordinate vendor relationships across LATAM and Americas.

The role emphasizes project oversight, process improvements, and cross‑functional collaboration to drive revenue growth and occupancy while maintaining high standards across a global, multi‑site business.