AMER Regional IT Operations Leader

OPmobility SE; León; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

OPmobility in León, Mexico seeks a Regional IS Operations Leader for AMER to supervise regional IT operations service delivery, major incident management, and alignment with global governance. You ensure stability, performance and customer satisfaction while coordinating with Global IS Operations.

The role requires ITIL certification, 6–8 years in IT operations, and strong leadership with English fluency; you will drive Build‑to‑Run transitions, manage vendors, and report regional metrics to

Qualifications

• Bachelor’s or master’s degree in information systems, Computer Science, or equivalent.
• ITIL V3 or 4 certification (Service Operations or Service Management) preferred.
• Project Management or Service Delivery Management certification (e.g., PMP, PRINCE2) is an advantage.

Responsibilities

• Oversee and manage major IS incidents in the AMER region, ensuring rapid response and resolution.
• Coordinate Build-to-Run transitions and operational readiness with global teams.
• Monitor and report SLAs/KPIs and drive continuous improvement across IT services.

Skills

ITSM processes

Incident management

Change management

SLA/KPI management

Stakeholder communication

Leadership

Multicultural teamwork

Education

Bachelor’s or Master’s in information systems

ITIL V3/4 certification

PMP/PRINCE2 (advantage)

Tools

SAP ERP

EDI/Boomi integrations

ServiceNow

JIRA

Job description

OPmobility in León, Mexico seeks a Regional IS Operations Leader for AMER to supervise regional IT operations service delivery, major incident management, and alignment with global governance. You ensure stability, performance and customer satisfaction while coordinating with Global IS Operations.

The role requires ITIL certification, 6–8 years in IT operations, and strong leadership with English fluency; you will drive Build‑to‑Run transitions, manage vendors, and report regional metrics to