Senior Onsite Field Engineer for Complex Clients

Unisys; Ciudad de México; Sur place; MXN 360 000 - 480 000; Plein temps

Résumé du poste

Unisys is seeking a Field Engineer to provide comprehensive onsite service and advanced maintenance for a portfolio of large clients. The role requires ownership of service activities and the ability to perform installations as needed.

The successful candidate will use high-level technical skills to troubleshoot and resolve client issues, contribute to service metrics, and collaborate with team members to drive continuous improvement.

Qualifications

• High School Diploma or GED required. May require technical certification or Associate Degree.

Responsabilités

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.

Formation

High School Diploma or GED

Description du poste

Unisys is seeking a Field Engineer to provide comprehensive onsite service and advanced maintenance for a portfolio of large clients. The role requires ownership of service activities and the ability to perform installations as needed.

The successful candidate will use high-level technical skills to troubleshoot and resolve client issues, contribute to service metrics, and collaborate with team members to drive continuous improvement.