Senior Mainframe Applications Support Analyst

Citi; Ciudad de México; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

Citi in Mexico City seeks an Apps Support Senior Analyst to provide technical and business support for Citi applications, ensuring stability and efficiency in daily operations. You will monitor, document, and escalate issues while collaborating with technology teams to prioritize fixes and enhancements.

The role requires strong analytical skills, leadership in teams, and the ability to coach junior analysts, influencing project outcomes and ensuring service levels are met.

Formación

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Effective written and verbal communications including ability to explain technical issues in simple terms.
• Demonstrated analytical skills and issue tracking abilities.

Responsabilidades

• Provide technical and business support for Citi applications.
• Maintain application systems in daily operations.
• Manage and support applications and their environments for stability and quality.
• Perform start-of-day checks and regional handover.
• Participate in application releases and post-implementation analysis.

Conocimientos

5-8 years experience in an Application

Experience installing, configuring or

Programming languages

Analytical skills

Strong communication

Educación

Bachelor's/University degree or equivalent experience

Herramientas

System / ODT

Descripción del empleo

Citi in Mexico City seeks an Apps Support Senior Analyst to provide technical and business support for Citi applications, ensuring stability and efficiency in daily operations. You will monitor, document, and escalate issues while collaborating with technology teams to prioritize fixes and enhancements.

The role requires strong analytical skills, leadership in teams, and the ability to coach junior analysts, influencing project outcomes and ensuring service levels are met.