Senior Jira/Confluence Admin & L2 Support (Remote)

Publicis Groupe; Ciudad de México; Hybrid; MXN 700,000 - 1,000,000; Full time

Benefits offered by this job

Competitive compensation package

Health benefits for you and family

Generous paid leave and holidays

Wellness program and employee support

Job summary

Publicis Sapient in Mexico City is seeking a Senior Jira and Confluence Administrator/L2 Support for a financial services client. You will handle day-to-day Jira/Confluence administration across Data Center and Cloud, with occasional L3 support for React/Node.js apps. A handover with the outgoing admin is part of the role.

The position is predominantly remote, with required office attendance for team events, and candidates should be based in Mexico City or nearby to enable in-person meetings.

Qualifications

• 5+ years of experience as a Jira Administrator.
• Working knowledge of Confluence, including spaces, templates and access permissions.
• Strong background in application or tools administration.
• Practical experience configuring Jira workflows, boards, fields and permissions.
• Experience providing L2 support: diagnosing access, workflow and board configuration issues independently and validating fixes.
• Experience working directly with users to understand what needs to change.

Responsibilities

• Configure and maintain Jira projects, workflows, boards, fields and permissions that support how delivery teams plan and track work.
• Administer Confluence spaces, templates and access permissions to support project documentation and collaboration.
• Investigate access problems, workflow errors and board configuration issues as L2 support for Jira and Confluence, then implement and validate fixes.
• Trace defects in existing React and Node.js applications, including projects built with AI coding tools, as occasional L3 support.
• Deliver tested fixes and targeted enhancements to those applications as needed.
• Learn the client’s configurations during the handover, review open issues with the outgoing administrator and take ownership of recurring support activities

Skills

Jira Administration

Confluence Administration

L2 Support

User-facing Coordination

Agile / Project Support

Tools

Atlassian Data Center

Atlassian Cloud

Job description

Publicis Sapient in Mexico City is seeking a Senior Jira and Confluence Administrator/L2 Support for a financial services client. You will handle day-to-day Jira/Confluence administration across Data Center and Cloud, with occasional L3 support for React/Node.js apps. A handover with the outgoing admin is part of the role.

The position is predominantly remote, with required office attendance for team events, and candidates should be based in Mexico City or nearby to enable in-person meetings.