Jira Administrator - Remote Work

BairesDev; Estado de México; A distancia; MXN 1.106.000 - 1.531.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work

Excellent compensation in USD

Hardware and software setup

Flexible hours

Paid parental leaves

Supportive mentorship and promotion opportunities

Descripción de la vacante

A leading tech company is seeking a Mid-Senior Jira Administrator to support their global team through remote work. The role involves administering Jira and Confluence, helping users with their requests, and implementing best practices to improve processes. Candidates should have at least 3 years of experience in a Jira administration role and possess good English skills. The position offers excellent compensation, flexible hours, and a supportive multinational work environment.

Formación

• 3+ years of experience administering Jira or in related positions.
• 1+ year of customer-facing experience.
• Good level of English.

Responsabilidades

• Help end users with different requests submitted.
• Implement solutions following best practices.
• Contribute to improving tools and processes.
• Contribute to improving and defining processes and standards, keeping the tools clean and tidy.
• Guide the team on a daily basis on implementing the best solutions using the tool when providing support.

Conocimientos

Customer-facing experience

Problem-solving

English proficiency

Herramientas

Jira

Confluence

Descripción del empleo

Jira Administrator – Remote Work at BairesDev

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Jira Administrator at BairesDev

You will be part of the team responsible for administering Jira and Confluence for the whole company. On a daily basis, you'll provide support and services responding to requests received through a dedicated Jira Service space. The different needs range from troubleshooting access and permissions, improving space configurations, to implementing new spaces and finding the best solutions in Jira or Confluence for our users' needs. Aside from that, you'll also have space to work on improvements or internal tasks identified for the team's benefit, other teams, or the whole company's benefit.

What You'll Do:

• Help end users with the different requests they submit.
• Listen and understand users' pain points regarding the usage of the tools.
• Implement solutions in the tools, following best practices and the standards defined in the Tasks Management Support Area and the company.
• Contribute to improving and defining processes and standards, keeping the tools clean and tidy.
• Guide the team on a daily basis on implementing the best solutions using the tool when providing support.

What we are looking for:

• 3+ years of experience administering Jira or in related positions.
• 1+ year of customer-facing experience.
• Good level of English.

Nice to have:

• Technical background.

Benefits:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Apply now and become part of a global team where your unique talents can truly thrive!