Remote Atlassian Administrator - Jira, JSM & Confluence

HealthEdge; Mexico; Remote; MXN 540,000 - 660,000; Full time

Job summary

HealthEdge in Mexico is seeking an Atlassian Administrator to manage Jira Software, Jira Service Management, and Confluence in a cloud environment, providing day-to-day configuration and user support for thousands of users across the organization.

You will collaborate with a global team, work toward automation and governance, handle project setups and space administration, and grow toward advanced automation and AI-enabled features as HealthEdge migrates to Atlassian Cloud Enterprise.

Qualifications

• Hands-on Jira and Confluence administration experience in a corporate environment.
• Experience configuring Jira Software projects, workflows, and schemes.
• Experience configuring Jira Service Management service desks.

Responsibilities

• Administer Jira Software, JSM, and Confluence in a cloud environment.
• Configure projects, boards, workflows, permissions, and screens.
• Manage JSM queues, SLA configurations, and portal settings.
• Manage Confluence spaces, permissions, templates, and macros.
• Perform user and group management and license assignments.
• Create and maintain automation rules and dashboards.

Skills

Platform administration

User support

Documentation

Governance

ITIL familiarity

English communication

Multi-time-zone collaboration

Tools

Jira Software

Jira Service Management

Confluence

Jira automation

Atlassian Intelligence / Rovo

Job description

HealthEdge in Mexico is seeking an Atlassian Administrator to manage Jira Software, Jira Service Management, and Confluence in a cloud environment, providing day-to-day configuration and user support for thousands of users across the organization.

You will collaborate with a global team, work toward automation and governance, handle project setups and space administration, and grow toward advanced automation and AI-enabled features as HealthEdge migrates to Atlassian Cloud Enterprise.