Senior Java L3 Support Engineer – Commerce Platform

Toshiba Global Commerce Solutions - External; Guadalajara; On-site; MXN 700,000 - 1,100,000; Full time

Benefits offered by this job

IMSS/INFONAVIT

Life insurance

Medical coverage (dental/vision)

Savings fund

Grocery coupons

Pension plan

Christmas bonus days

Vacation days 12 + 6 floating

Job summary

Toshiba Global Commerce Solutions is seeking an L3 Support Software Engineer to serve as final escalation point for field issues on the ELERATM Commerce platform. You will troubleshoot production incidents and work with L2 and other teams to resolve complex problems.

Responsibilities include writing functional/design docs, developing applications, analyzing vulnerabilities, and driving service improvements. Fluency in English (B2+) and experience with Java/Microservices are required.

Qualifications

• 8+ years of professional Software Development experience.
• 8+ years of Java-based development or support in enterprise/microservices.
• 8+ years developing or supporting modern web apps including cloud/web content.
• Experience mentoring and coaching junior resources.
• Ability to write well-designed, testable, and efficient code and troubleshoot.
• Capable of root cause analysis for customer-reported issues.
• Experience with international customers in L3 support.
• Excellent communication across technical levels.

Responsibilities

• Serve as final escalation point for field issues and resolve production incidents.
• Collaborate with L2 and team members to troubleshoot and fix problems.
• Write functional and design documents.
• Develop application software and analyze vulnerabilities.
• Drive service improvement initiatives.

Skills

Java

Spring Framework

Spring Boot

Git

Maven

Selenium/Cucumber

English (B2+)

Tools

Docker

Jenkins

Kubernetes

Cloud Platforms (AWS/Azure/GCP)

MongoDB

Job description

Toshiba Global Commerce Solutions is seeking an L3 Support Software Engineer to serve as final escalation point for field issues on the ELERATM Commerce platform. You will troubleshoot production incidents and work with L2 and other teams to resolve complex problems.

Responsibilities include writing functional/design docs, developing applications, analyzing vulnerabilities, and driving service improvements. Fluency in English (B2+) and experience with Java/Microservices are required.