L3 Senior Software Support Engineer – Final Escalation
Toshiba Global Commerce Solutions
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Benefits offered by this job
Job summary
Toshiba Global Commerce Solutions in Mexico is seeking an experienced L3 support software engineer to be the final escalation point for field issues on the ELERATM Commerce platform. You will troubleshoot production incidents, collaborate with L2 teams, and develop application software.
The role requires 8+ years in software development, strong Java/Microservices experience, cloud knowledge (Azure/AWS/GCP), and fluent English (B2).
Qualifications
- 8+ years of professional software development.
- 8+ years Java-based development or support with microservices knowledge.
- Experience building modern web applications including cloud/web content.
- Experience mentoring junior resources and troubleshooting production issues.
- Fluent English (B2) communication at technical levels.
- Experience with enterprise/microservices architectures.
Responsibilities
- Final escalation point for field issues and production incidents.
- Troubleshoot, resolve problems, and triage root causes.
- Write functional and design documents for improvements.
- Develop application software and contribute to code quality.
- Analyze vulnerabilities and oversee service improvement.
- Collaborate with L2 teams and international customers.
Skills
Tools
Job description
Toshiba Global Commerce Solutions in Mexico is seeking an experienced L3 support software engineer to be the final escalation point for field issues on the ELERATM Commerce platform. You will troubleshoot production incidents, collaborate with L2 teams, and develop application software.
The role requires 8+ years in software development, strong Java/Microservices experience, cloud knowledge (Azure/AWS/GCP), and fluent English (B2).
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