Sr. Java L3 Support Engineer

Toshiba Global Commerce Solutions - External; Región Centro; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Direct employment by Toshiba

Law benefits (IMSS, INFONAVIT)

Life insurance

Savings fund

Grocery coupons

Pension plan

Vacation: 12 days + 6 floating days

Job summary

Toshiba Global Commerce Solutions is seeking an L3 Support Software Engineer to be the final escalation point for resolving field issues on the ELERATM Commerce platform. You will work with L2 and other teams to troubleshoot production incidents, write design documents, and develop software.

Required: 6+ years in Java development or L3 support, strong knowledge of microservices, cloud, and CI/CD; Fluent English (B2).

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• At least 6 years of professional experience in Software Development or L3 support roles using Java.
• Experience in microservices architectures, including cloud/web-based content.
• Strong problem-solving skills and self-driven.
• Performance-driven mindset and ability to meet KPIs.
• Capable of writing well-designed, testable code and debugging current applications.
• Can triage and document root cause analysis for customer issues.
• Experience communicating with architects and end users.
• Tech stack includes Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD, cloud.
• English: Fluent (B2 at least).

Responsibilities

• Troubleshoot and resolve production incidents, in collaboration with L2 and other team members.
• Write functional and design documents and develop application software.
• Analyze vulnerabilities and oversee service improvement.
• Handle deeper problem determination and bug fixing for global customers.

Skills

6+ years Java experience

Microservices

Cloud/web-based content

Problem solving

Root cause analysis

English (B2)

Communication with architects/end user

Education

Bachelor’s degree in Computer Science or related field

Tools

Java

Spring

SpringBoot

Git

Maven

Docker

MongoDB

CI/CD pipelines

Job description

At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team.

This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues.

What will you be doing:

As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.

Naturally to be successful in this role, you must have and know of:

• Bachelor’s degree in Computer Science, Software Engineering, or related technical field.
• At least 6 years of professional experience in Software Development or L3 support roles using Java.
• Experience in microservices architectures, including cloud/web-based content.
• Strong problem-solving skills and self-driven.
• Performance-driven mindset and ability to identify and meet KPIs.
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
• Can quickly triage and document and provide root cause analysis for customer reported issues.
• Experience communicating at different technical levels, from the application architects to the end user.
• Tech stack: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD pipelines, experience with cloud.
• English: Fluent (B2 at least).

Preferred skills:

• Experience working with international customers.
• Familiarity with retail applications.
• Selenium/Cucumber.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.