Senior Java L3 Support Engineer: Incident Resolver

Toshiba Global Commerce Solutions - External; Región Centro; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Direct employment by Toshiba

Law benefits (IMSS, INFONAVIT)

Life insurance

Savings fund

Grocery coupons

Pension plan

Vacation: 12 days + 6 floating days

Descripción de la vacante

Toshiba Global Commerce Solutions is seeking an L3 Support Software Engineer to be the final escalation point for resolving field issues on the ELERATM Commerce platform. You will work with L2 and other teams to troubleshoot production incidents, write design documents, and develop software.

Required: 6+ years in Java development or L3 support, strong knowledge of microservices, cloud, and CI/CD; Fluent English (B2).

Formación

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• At least 6 years of professional experience in Software Development or L3 support roles using Java.
• Experience in microservices architectures, including cloud/web-based content.
• Strong problem-solving skills and self-driven.
• Performance-driven mindset and ability to meet KPIs.
• Capable of writing well-designed, testable code and debugging current applications.
• Can triage and document root cause analysis for customer issues.
• Experience communicating with architects and end users.
• Tech stack includes Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD, cloud.
• English: Fluent (B2 at least).

Responsabilidades

• Troubleshoot and resolve production incidents, in collaboration with L2 and other team members.
• Write functional and design documents and develop application software.
• Analyze vulnerabilities and oversee service improvement.
• Handle deeper problem determination and bug fixing for global customers.

Conocimientos

6+ years Java experience

Microservices

Cloud/web-based content

Problem solving

Root cause analysis

English (B2)

Communication with architects/end user

Educación

Bachelor’s degree in Computer Science or related field

Herramientas

Java

Spring

SpringBoot

Git

Maven

Docker

MongoDB

CI/CD pipelines

Descripción del empleo

Toshiba Global Commerce Solutions is seeking an L3 Support Software Engineer to be the final escalation point for resolving field issues on the ELERATM Commerce platform. You will work with L2 and other teams to troubleshoot production incidents, write design documents, and develop software.

Required: 6+ years in Java development or L3 support, strong knowledge of microservices, cloud, and CI/CD; Fluent English (B2).