Sr Software Support Engineer L3

Toshiba Global Commerce Solutions - External; Guadalajara; On-site; MXN 700,000 - 1,100,000; Full time

Benefits offered by this job

IMSS/INFONAVIT

Life insurance

Medical coverage (dental/vision)

Savings fund

Grocery coupons

Pension plan

Christmas bonus days

Vacation days 12 + 6 floating

Job summary

Toshiba Global Commerce Solutions is seeking an L3 Support Software Engineer to serve as final escalation point for field issues on the ELERATM Commerce platform. You will troubleshoot production incidents and work with L2 and other teams to resolve complex problems.

Responsibilities include writing functional/design docs, developing applications, analyzing vulnerabilities, and driving service improvements. Fluency in English (B2+) and experience with Java/Microservices are required.

Qualifications

• 8+ years of professional Software Development experience.
• 8+ years of Java-based development or support in enterprise/microservices.
• 8+ years developing or supporting modern web apps including cloud/web content.
• Experience mentoring and coaching junior resources.
• Ability to write well-designed, testable, and efficient code and troubleshoot.
• Capable of root cause analysis for customer-reported issues.
• Experience with international customers in L3 support.
• Excellent communication across technical levels.

Responsibilities

• Serve as final escalation point for field issues and resolve production incidents.
• Collaborate with L2 and team members to troubleshoot and fix problems.
• Write functional and design documents.
• Develop application software and analyze vulnerabilities.
• Drive service improvement initiatives.

Skills

Java

Spring Framework

Spring Boot

Git

Maven

Selenium/Cucumber

English (B2+)

Tools

Docker

Jenkins

Kubernetes

Cloud Platforms (AWS/Azure/GCP)

MongoDB

Job description

At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.

This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.

Basic qualifications

• Strong problem-solving skills and self-driven
• Experience mentoring and coaching junior resources
• Performance-driven mindset and ability to identify and meet KPIs
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
• Can quickly triage and document and provide root cause analysis for customer reported issues
• At least 8 years of professional experience in Software Development.
• +8 years of Java-based development or support experience, with knowledge in enterprise/ microservices architectures.
• +8 years developing or supporting modern web applications, including cloud/web-based content.
• Desire to work with international customers. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.
• Experience communicating at different technical levels, from the application architects to the end user.
• Technologies: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, Azure/AWS/GCP
• English: Fluent (B2 at least)

Preferred Qualifications

• Experience with Agile software development
• Familiarity with retail concepts and/or retail applications
• Experience developing and supporting distributed applications.
• It would be a plus if the candidate has experience in: JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, or CosmosDB.
• Operating Systems: Linux & Windows.
• Cloud Platforms: AWS, Azure, GCP
• Jenkins for CI/CD
• Systems Engineering: Infrastructure and Linux systems administration

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.