Senior IT Support & Security Specialist (Remote)

Agileengine; León; A distancia; MXN 1.074.000 - 1.432.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive USD-based compensation

Exciting projects with Fortune 500s

Flextime and remote-friendly schedule

Descripción de la vacante

AgileEngine is seeking a Senior Help Desk Technician to manage device lifecycle, access, and endpoint security in a remote-first setup. You will handle onboarding/offboarding, deploy SentinelOne, and build self-service resources to reduce support requests.

Strong Google Workspace, Jira Service Desk, and English communication skills are essential. Join a fast-paced startup environment with opportunities to optimize IT processes, lead initiatives, and mentor junior staff across multiple time

Formación

• 4+ years of experience in IT support, systems administration, or IT operations roles.
• 3+ years of hands-on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable).
• 3+ years of experience with Google Workspace administration.
• 2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar).
• Proven experience with IT service management principles and Jira Service Desk workflows.
• Strong background in access management, identity governance, and user lifecycle management.
• Demonstrated ability to lead IT initiatives and drive process improvements.
• Excellent communication skills with experience training and mentoring non-technical team members.
• Strong project management and organizational skills with ability to manage multiple priorities.
• Experience working in fast-paced startup or scale-up environments.
• Strong experience with Google Workspace, Jira Service Desk, and endpoint security tools.

Responsabilidades

• Manage device lifecycle and onboarding/offboarding across a remote-first organization.
• Deploy and monitor security tools like SentinelOne and enforce security policies.
• Build self-service resources and IT knowledge base to reduce repetitive requests.
• Provide responsive IT support across multiple time zones and meet SLAs.
• Drive automation of routine IT processes and document configurations.
• Track IT metrics and report trends to leadership.
• Coordinate device shipping, repairs, and troubleshooting for remote teams.
• Administer Google Workspace, Jira Service Desk, and related tools to maintain access and security.

Conocimientos

IT support

Device management

Google Workspace admin

Endpoint security

Jira Service Desk

Access management

IT initiatives

Communication & mentoring

Project management

Startup experience

Herramientas

Rippling

Jamf

Intune

SentinelOne

CrowdStrike

Google Workspace

Jira Service Desk

Descripción del empleo

AgileEngine is seeking a Senior Help Desk Technician to manage device lifecycle, access, and endpoint security in a remote-first setup. You will handle onboarding/offboarding, deploy SentinelOne, and build self-service resources to reduce support requests.

Strong Google Workspace, Jira Service Desk, and English communication skills are essential. Join a fast-paced startup environment with opportunities to optimize IT processes, lead initiatives, and mentor junior staff across multiple time