Senior IT Support & Security Specialist

Agileengine; Xico; A distancia; MXN 1.432.000 - 2.148.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive USD-based compensation

Flextime

Remote-first work environment

Descripción de la vacante

AgileEngine is seeking a Senior Help Desk Technician to manage device lifecycle, access, and security across a remote-first organization. You will onboard/offboard, deploy security tools like SentinelOne, and create self-service resources to cut requests.

Strong Google Workspace, Jira Service Desk, and English communication are essential. You will handle device assets, access provisioning, and support across multiple time zones, while building an IT knowledge base and improving processes to

Formación

• 4+ years of experience in IT support, systems administration, or IT operations roles.
• 3+ years of hands-on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable).
• 3+ years of experience with Google Workspace administration.
• 2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar).
• Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk).
• Strong background in access management, identity governance, and user lifecycle management.
• Demonstrated ability to lead IT initiatives and drive process improvements.
• Excellent communication skills with experience training and mentoring non-technical team members.
• Strong project management and organizational skills with ability to manage multiple priorities.
• Experience working in fast-paced startup or scale-up environments.
• Strong experience with Google Workspace, Jira Service Desk, and endpoint security tools.

Responsabilidades

• Manage device lifecycle, access, and endpoint security across a remote-first organization.
• Onboarding and offboarding, including account provisioning and deprovisioning.
• Deploy and monitor security tools like SentinelOne.
• Build self-service resources to reduce requests.
• Handle onboarding and offboarding across multiple time zones with SLAs.
• Deploy and manage SentinelOne across endpoints and maintain security policies.
• Maintain an internal IT knowledge base and self-service portal.
• Identify pain points and drive process improvements in IT operations.

Conocimientos

IT support

Device management

Google Workspace admin

Endpoint security tools

Jira Service Desk

Access management

IT project leadership

Communication skills

Startup environment

SLA-driven support

Herramientas

Rippling

Jamf

Intune

SentinelOne

CrowdStrike

Jira Service Desk

Descripción del empleo

AgileEngine is seeking a Senior Help Desk Technician to manage device lifecycle, access, and security across a remote-first organization. You will onboard/offboard, deploy security tools like SentinelOne, and create self-service resources to cut requests.

Strong Google Workspace, Jira Service Desk, and English communication are essential. You will handle device assets, access provisioning, and support across multiple time zones, while building an IT knowledge base and improving processes to