Senior IT Help Desk & Security Ops (Remote)

Agileengine; Región Centro; A distancia; MXN 290.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive compensation

A selection of exciting projects

Flextime

Descripción de la vacante

AgileEngine, a remote-first IT powerhouse, is seeking a Senior Help Desk Technician to manage device lifecycle, access, and endpoint security for a distributed workforce.

You will deploy and monitor SentinelOne, onboard/offboard users, and build self-service resources while collaborating across time zones. Strong Google Workspace, Jira Service Desk, and English communication are essential to succeed.

Formación

• 4+ years of experience in IT support, systems administration, or IT operations.
• 3+ years hands-on with device management platforms (Rippling preferred).
• 3+ years with Google Workspace administration.
• 2+ years with endpoint security solutions (SentinelOne, etc.).
• Experience with Jira Service Desk workflows and IT service management.
• Strong access management and identity governance experience.
• Proven ability to lead IT initiatives and drive improvements.
• Excellent communication, training, and mentoring skills.
• Strong project management and multitasking abilities.
• Experience in fast-paced startup or scale-up environments.

Responsabilidades

• Manage device lifecycle and provisioning across remote teams.
• Handle onboarding/offboarding and access provisioning.
• Deploy SentinelOne and monitor security across endpoints.
• Maintain internal IT knowledge base and self-service resources.
• Provide IT support across multiple time zones with defined SLAs.

Conocimientos

IT support

Device management

Google Workspace

Endpoint security

Jira Service Desk

Access management

Project management

Communication

Herramientas

Rippling

Jamf

Intune

Descripción del empleo

AgileEngine, a remote-first IT powerhouse, is seeking a Senior Help Desk Technician to manage device lifecycle, access, and endpoint security for a distributed workforce.

You will deploy and monitor SentinelOne, onboard/offboard users, and build self-service resources while collaborating across time zones. Strong Google Workspace, Jira Service Desk, and English communication are essential to succeed.