Senior IT Support & Endpoint Security Lead - Remote

Agileengine; Santiago de Querétaro; A distancia; MXN 1.522.000 - 1.969.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive USD-based compensation

A selection of exciting projects

Flextime

Descripción de la vacante

AgileEngine, a remote-first tech company, seeks a Senior Help Desk Technician to oversee device lifecycle, access controls, and endpoint security for a distributed workforce. You will manage onboarding/offboarding, configure security tools, and develop self-service resources to reduce ticket volume.

The role requires strong Google Workspace and Jira Service Desk experience, plus excellent English communication.

Formación

• 4+ years of experience in IT support, systems administration, or IT operations.
• 3+ years of hands-on experience with device management platforms (Rippling preferred, Jamf or Intune acceptable).
• 3+ years of experience with Google Workspace administration.
• 2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar).
• Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk).
• Strong background in access management, identity governance, and user lifecycle management.
• Demonstrated ability to lead IT initiatives and drive process improvements.
• Excellent communication skills with experience training and mentoring non-technical team members.
• Strong project management and organizational skills with ability to manage multiple priorities.
• Experience working in fast-paced startup or scale-up environments.
• Strong experience with Google Workspace, Jira Service Desk, and endpoint security tools.

Responsabilidades

• Manage device lifecycle and onboarding/offboarding processes.
• Handle access management, user provisioning, and deprovisioning.
• Maintain security tooling deployment, monitoring, and policy enforcement.
• Provide IT support across multiple time zones and to meet SLAs.
• Build and maintain an internal IT knowledge base and self-service portal.
• Identify pain points and drive IT process improvements.
• Deploy and manage SentinelOne across endpoints and coordinate security responses.
• Support data security initiatives and policy reviews.
• Track IT metrics and report trends to leadership.
• Coordinate vendor management and IT procurement processes.

Conocimientos

IT support

Rippling

Jamf

Intune

Google Workspace

Endpoint security

Jira Service Desk

Access management

IT project management

Communication

Startup experience

Vendor management

Descripción del empleo

AgileEngine, a remote-first tech company, seeks a Senior Help Desk Technician to oversee device lifecycle, access controls, and endpoint security for a distributed workforce. You will manage onboarding/offboarding, configure security tools, and develop self-service resources to reduce ticket volume.

The role requires strong Google Workspace and Jira Service Desk experience, plus excellent English communication.