Senior IT Help Desk & Security Specialist

Agileengine; Monterrey; A distancia; MXN 1.074.000 - 1.611.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive compensation

Exciting projects

Flextime

Descripción de la vacante

AgileEngine is seeking a Senior Help Desk Technician to manage device lifecycle, access, and endpoint security for a remote-first organization. You will oversee onboarding and offboarding, deploy security tools like SentinelOne, and build self-service resources to reduce requests.

Strong Google Workspace, Jira Service Desk, and English communication are essential. You will handle device provisioning, user access, and incident response across multiple time zones, maintaining SLAs and contributing

Formación

• 4+ years in IT support, systems administration, or IT ops.
• 3+ years with device management platforms (Rippling preferred)
• 3+ years with Google Workspace administration.
• 2+ years with endpoint security solutions (SentinelOne/CroudStrike)
• Experience with IT service management and Jira Service Desk workflows.
• Strong access management and identity governance background.
• Ability to lead IT initiatives and drive process improvements.
• Excellent communication; experience mentoring non-technical colleagues.

Responsabilidades

• Manage device lifecycle (procurement, configuration, deployment, retirement).
• Onboard/offboard users; provisioning/deprovisioning of accounts.
• Deploy and monitor SentinelOne on endpoints; enforce security policies.
• Support multiple time zones with defined SLAs; maintain knowledge base.
• Automate IT processes and maintain IT documentation; track metrics.

Conocimientos

IT support

Device management

Google Workspace administration

Jira Service Desk

Endpoint security

Access management

Project management

Communication skills

Herramientas

Rippling

Jamf

Intune

Google Workspace

Jira Service Desk

SentinelOne

Descripción del empleo

AgileEngine is seeking a Senior Help Desk Technician to manage device lifecycle, access, and endpoint security for a remote-first organization. You will oversee onboarding and offboarding, deploy security tools like SentinelOne, and build self-service resources to reduce requests.

Strong Google Workspace, Jira Service Desk, and English communication are essential. You will handle device provisioning, user access, and incident response across multiple time zones, maintaining SLAs and contributing