Senior Help Desk Technician – Remote & Flexible Hours

Agileengine; Rosarito; A distancia; MXN 905.000 - 1.447.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive USD-based compensation

Exciting projects

Flextime

Descripción de la vacante

AgileEngine is seeking a Senior Help Desk Technician to manage device lifecycle, access, and endpoint security for a remote-first organization. You will oversee onboarding and offboarding, deploy security tools like SentinelOne, and build self-service resources to reduce tickets.

Strong Google Workspace, Jira Service Desk, and English communication skills are essential. You will support multiple time zones, maintain security policies, and drive IT process improvements.

Formación

• 4+ years of experience in IT support, systems administration, or IT operations.
• 3+ years with device management platforms (Rippling preferred).
• 3+ years of Google Workspace administration.
• 2+ years of endpoint security solutions (SentinelOne, CrowdStrike).
• Experience with Jira Service Desk workflows.
• Strong access management and identity governance.

Responsabilidades

• Manage device lifecycle and inventory across the remote-first organization.
• Configure and deploy device images with security controls.
• Handle onboarding/offboarding and access provisioning.
• Operate SentinelOne across endpoints and monitor security.
• Build self-service resources and knowledge base to reduce tickets.
• Provide IT support across multiple time zones with SLAs.
• Drive IT process improvements and automation.

Conocimientos

IT support

Device management

Google Workspace

Endpoint security

Jira Service Desk

Access management

Communication skills

Project management

Startup experience

Mentoring teammates

Herramientas

Rippling

Jamf

Intune

Google Workspace

Jira Service Desk

SentinelOne

CrowdStrike

Descripción del empleo

AgileEngine is seeking a Senior Help Desk Technician to manage device lifecycle, access, and endpoint security for a remote-first organization. You will oversee onboarding and offboarding, deploy security tools like SentinelOne, and build self-service resources to reduce tickets.

Strong Google Workspace, Jira Service Desk, and English communication skills are essential. You will support multiple time zones, maintain security policies, and drive IT process improvements.